'Phenomenal Far East Tour with Bali and Phuket with Singapore Airlines / 9 Night Hotel Accommodation / Departing from Istanbul'

1 - The General Terms are an integral part of the tour program and cannot be considered independently from the tour program. 2 - If adequate participation for the trip cannot be achieved; Turdan Tura can cancel the tour up to 21 days before the departure date. In such a case, the cancellation information is communicated to the guest. The full amount of the tour fee will be refunded to the guest. Refunds for additional services purchased outside the tour include domestic flight connections purchased from Turdan Tura. Visa services cannot be refunded if a visa application has been made on behalf of the guest using travel health insurance, as these services have been utilized. If a visa application has not been made, the visa and travel health insurance will also be canceled and a refund will be made. If the guest has purchased the domestic flight connection from a different provider independent of Turdan Tura, they may not request any refund from Turdan Tura in the event of the trip being canceled by Turdan Tura. The guest accepts in advance any financial and moral losses that may arise from the cancellation of the tour upon purchasing it, and Turdan Tura cannot be held responsible. 3 - If adequate participation for the trip cannot be achieved, Turdan Tura reserves the right not to cancel the tour in good faith. In this case, since the tour will be provided individually for the guest, the package includes guiding services only for international departure and return transfers. Cancellation and Changes 4 - Our guests have the right to cancel without penalty by notifying Turdan Tura in writing at least 30 days prior to the tour departure date. If the cancellation occurs within 31 days of the trip start date, a penalty of 50% of the tour fee must be paid, and if the cancellation occurs 15 days or fewer before the trip start date, the full tour fee must be paid as a penalty. In case of a cancellation request, the refund conditions for additional services like domestic flight connections, visa services, and travel health insurance may vary depending on the time of the cancellation request, so it is necessary to ask for information in advance. Turdan Tura cannot make any commitments regarding refunds for additional services. Guiding Services and Extra Tours 5 - Extra tours are organized by the local agency from which we receive service, provided there is a minimum participation of 10 people. If sufficient numbers cannot be achieved, the trips may not be conducted, or the prices and contents of the extra tours may vary. Additionally, the days and times of the tours may be changed by the guide according to the opening/closing status of museums and historical sites at the destinations and based on weather conditions. Different guides may accompany our guests during extra tours. 6 - Vehicles allocated for extra tours are for the use of guests who purchase this extra tour. 7 - The panoramic city tours included in the tour package are organized for the general introduction of the cities and are conducted as panoramic tours with guiding narration from inside the vehicle, not including museum and historical site entrances, lasting no more than 2-3 hours. Panoramic tours, including other tours specified in the program, are not the responsibility of Turdan Tura if they cannot be conducted due to the local authorities' prohibition of visits at that time or if it becomes impossible to conduct the tour due to weather conditions. Some tours may be conducted using public transportation or on foot wherever vehicle access is blocked. 8 - Our guides, according to the content of our tours, may change the days of city tours and/or extra tours based on the participation number and the status of museums and archaeological sites being closed. This is also valid in the event of any changes to flight times. 9 - Participation in extra tours is optional for the participants and is not mandatory. Passengers who do not wish to participate in the extra tours organized during the tour are deemed to have accepted waiting at a suitable rest area along the route. These passengers will be dropped off at the roadside rest area before the extra tour begins and picked up from the location they were dropped off after the tour concludes. 10 - Important considerations for tours conducted on Speed Boats include avoiding heavy meals just before boarding and not drinking excessive amounts of water. Guests with complaints regarding stomach, back, or neck issues, as well as pregnant guests, must inform their guides of their conditions. Flights Information 11 - Turdan Tura acts as an intermediary between passengers and the airline and the Turkish legislation regarding relevant provisions, along with the Hague Protocol and the Warsaw Convention, will be applied in case of potential disputes. 12 - There may be delays or changes in flight schedules on scheduled and charter flights. Turdan Tura is obliged to inform about these changes as soon as possible. The guest accepts the risk of changes/cancellations to flight times upon purchasing the trip. 13 - Children aged 0-2 only pay the airport tax fee. 14 - According to airline rules, if the outgoing flight of a purchased round-trip airline ticket is not used, the return flight will be canceled by the airline. 15 - Check-in and boarding procedures for participants in flights are personal responsibilities and must be carried out by the guest at the airports, at the relevant airline counters before the flight, or online on the airline's official website. 16 - Last-minute delays and gate changes during flights are announced at the airports and displayed on the information boards in the area. This information should be followed up by the guests themselves. 17 - For guests who are not present at the specified airport during the times indicated according to airline rules, who do not complete their check-in and boarding procedures on time, or who have completed these procedures but do not board the plane, Turdan Tura cannot be held responsible in the event of missing the flight. All costs related to obtaining new round-trip airline tickets and transfers in the destination area for guests who miss the flight are their responsibility. 18 - The general baggage weight limit for flights departing from Turkey is 20 kg. This weight may vary depending on the airline and destination country. If there are domestic flights within the destination country, this baggage weight may drop to 15 kg. Excess baggage weight/price rules are determined by the airlines, and Turdan Tura is not responsible for them. 19 - For guests wishing to upgrade their plane tickets with miles (to business or first class); upgrade procedures can be performed depending on the availability of the airline after the tickets are issued. There is no guarantee for mileage upgrades for each flight. Please check if the tickets for the program are in an upgradeable class. 20 - Some airlines may charge extra fees for meal service and online check-in services. Other Matters 21 - Turdan Tura will not accept responsibility for any changes or cancellations made directly by guests contacting the hotel. In such a case, Turdan Tura's cancellation conditions will apply. 22 - In situations where hotel(s) in the tour program are specified only by category without naming, and/or options are presented for the same destination, Turdan Tura will inform the guest 48 hours before the trip departure. 23 - During special periods such as fairs, congresses, concerts, events, and sports tournaments, hotels may be located farther than the indicated locations or kilometers. In such a case, Turdan Tura will provide information 15 days prior to the departure date of the tour. 24 - When registering for a purchased tour, it is necessary for the guest to accurately enter/declare their name on the passport, date of birth, and passport number into the system. Flight tickets are issued based on this information. Any penalties incurred due to incorrect information leading to airline ticket cancellations or changes will be charged to the guests. 25 - To use your mobile phones abroad, please ensure that your phone is activated for international use by contacting the company to which your line belongs before leaving Turkey. 26 - The check-in time for accommodations is 15:00, and the check-out time is 12:00. 27 - Turdan Tura communicates room-related requests (high floor, near common areas, smoking/non-smoking, bed type) to the hotel. There is an effort to ensure that booked rooms comply with the guests' preferences, based on the hotel's availability. However, fulfillment of these requests depends on availability at the time of check-in and cannot be guaranteed by Turdan Tura. 28 - The breakfast offered at hotels may differ from the traditional rich Turkish breakfast. Generally served as continental breakfast, it may consist of limited options such as butter, jam, bread, and tea or coffee, and may be served in a separate hall designated for groups. 29 - In some cases, a double bed may be provided instead of twin-bedded rooms. Many European hotels offer rooms with two beds that can be combined if necessary. 30 - Child and extra bed policies may vary by each hotel and room type. 31 - Any additional beds and baby cribs are provided upon request and depending on hotel availability and approval by the hotel. 32 - The capacity for additional beds or baby cribs in the room is a maximum of 1. 33 - There is an application for an extra bed in triple rooms, which may be smaller than standard beds. Triple rooms consist of 1 large bed + 1 extra bed. Guests acknowledge and accept any possible crowding and bed type issues due to the extra beds added to standard rooms in triple room and/or reservations with children. 34 - In hotel reservations, if adult and child counts and the ages of the children are incorrectly declared by our guests, related hotels may charge additional fees. In such circumstances, the responsibility lies with the guest who made the incorrect declaration. The hotel may request identification for age verification regarding children. 35 - In reservations for 2 adults + 1 child, there may not be a separate bed for the child. Child prices are only valid if the child resides alongside two adults. Child discounts apply only for "single children" complying with the age group accompanying two adults. 36 - Daily currency exchange rates are reflected in the TL prices. The rates at the time of payment are valid. Additional requests and extra services (minibar, ironing, etc.) received at the hotel may incur extra charges, which will not be included in the charges at the time of purchase and are paid directly to the hotel during your stay. 37 - Some countries may have different applications regarding city, tourism, or local taxes. Any city, tourism, or other taxes applied in this manner during entry or exit will be collected by the hotel from the guest. 38 - The distances given in the programs are based on maps. Travel times may extend due to traffic, weather conditions, the geographical position of the visited country, road works, and other circumstances. 39 - Turdan Tura may change the order of cities in the program and the main airline in the flight if deemed necessary, without altering the content of the program. 40 - Personal belongings, bags, luggage, passports/identities of the participating individuals are their own responsibility, and Turdan Tura is not liable for forgotten/lost/stolen items. Costs incurred during the delivery of forgotten items when found to the country and/or individual are the responsibility of the item owner. 41 - Participants in the tour are required to carry their travel health insurance policies and any relevant medications and reports for any health issues with them. 42 - For possible additional expenses, a photo ID/passport issued by official institutions and a credit card or cash deposit may be requested upon check-in at the hotel. The refund of the deposit requested at check-out is a transaction between the hotel and the guest, and Turdan Tura has no intervention in this matter. Visa and Passport 43 - There is no visa requirement for Turkish citizens. 44 - Guests must ensure that their passports are valid for at least 6 months beyond the travel end date. 45 - At customs crossings/border gates, there must be at least 2 blank pages in your passport for an entry-exit stamp to be placed. 46 - Being exempt from a visa for entry into the countries on this tour does not mean entry/exit is guaranteed, as border police have the authority to refuse entry/exiting to the country, and Turdan Tura is not responsible for this situation; the responsibility lies with the passenger. 47 - Guests who are not Turkish citizens or who have dual citizenship and wish to participate in the tour using a passport other than the Turkish one must consult the respective consulates regarding the visa procedures applied by the country they will travel to, otherwise, Turdan Tura will not be responsible for any resulting consequences. 48 - To avoid issues with border police due to torn, worn, wet, and/or similarly damaged passports at the border of the country to be visited; passports must be renewed. Otherwise, the responsibility lies with the traveler. 49 - Guests under the age of 18 traveling alone or with only one of their parents are advised to show a document of mutual consent from both parents since a police officer may ask for this at the entrance-exit of the country; therefore, we recommend sensitivity on this matter for guests under age 18 and their parents.