"Complete Balkan Tour 5 Countries with AJet Including Extra Tours Visa-Free / 7 Night Hotel Accommodation / Departure from Istanbul / Departure from Tuzla"

- General Terms are an integral part of the tour program and cannot be considered independently from the tour program.

- In the event that sufficient participation for the trip is not achieved, Turdan Tura may cancel the tour up to 21 days prior to the tour movement date. In such a case, the cancellation information will be communicated to the guest. The full amount of the tour fee will be refunded to the guest. In the refund of additional services purchased outside of the tour, domestic connecting flights purchased from Turdan Tura will also be refunded to the guest. However, if a visa service is requested using a travel health insurance for visa application made on behalf of the guest, these services cannot be refunded as they are deemed used. If a visa application has not been made, the visa and travel health insurance can be canceled, and the fee will be refunded. If the guest purchased the domestic connecting flight from a different service provider independently of Turdan Tura, in the event of the tour being canceled by Turdan Tura, the guest cannot request any refund from Turdan Tura. The guest accepts in advance all financial and moral losses that may arise due to the cancellation of the tour; Turdan Tura cannot be held responsible.

- Turdan Tura has the right to show goodwill and not cancel the tour if sufficient participation for the trip is not achieved. In this case, as it would be considered a private arrangement for the guest, the included guiding service in the package will only cover the airport transfers for the international round trip.

Cancellation and Changes

- In our tours, tickets for transportation are arranged at the time of reservation. In cancellations made more than 30 days before the tour departure date, the ticket costs will be reflected as a penal amount, and there is no right to cancellation & modification and refund for these tickets.

- Guests have the right to cancel without penalty up to 30 days prior to the tour departure date, provided they inform Turdan Tura in writing, except for flight tickets for which payment has been made and/or commitment has been undertaken by Turdan Tura to the airline company. If there are less than 31 days until the start of the trip, the guest can cancel by paying a penalty equivalent to a percentage of the remaining tour fee from the flight ticket price; in case of cancellation with 15 days or less remaining until the start of the trip, the guest must pay the full penalty amount of the tour fee. In case of cancellation requests, since the cancellation and refund conditions of additional services like domestic connecting flights, visa service, and travel health insurance may vary depending on the time of cancellation request, it is necessary to request information in advance regarding refunds. Turdan Tura cannot make any commitment regarding the refund of additional services.

Guiding Services and Extra Tours

- The days and times of the tours indicated in the program may change at the discretion of the guide, depending on the open/closed status of museums and archaeological sites, as well as weather conditions. Different guides may accompany our guests during the tours.

- Panoramic city tours included in the tour package are organized for the general introduction of the cities and consist of a maximum of 2-3 hours of panoramic tours conducted from within the vehicle without including museum or archaeological site entries. Panoramic tours, including other tours indicated in the program, will not be held if not allowed by local authorities or if closed roads prevent access, or if weather conditions make the tours impossible. Turdan Tura is not responsible for the inability to conduct these tours. Some tours may have to be conducted using public transport or on foot in areas with closed roads or where vehicle entry is not permitted.

- Our guide, while adhering to the content of our tours, may make changes to the days of the city tour and/or additional tours based on the number of participants, the opening status of museums and archaeological sites. This applies as well to changes that may occur regarding flight times.

- For tours conducted by Speed Boats, guests should avoid heavy meals and excessive water consumption just before boarding the boat. Guests with stomach, back, or neck issues, as well as pregnant guests, are required to inform their guides.

- There is no refund if the services included in the prices, like tours or meal services, are not participated in.

About Flights

- Turdan Tura acts as an intermediary between the airline and the passenger, and in case of disputes, the relevant provisions of Turkish legislation, as well as the Hague Protocol and the Warsaw Convention, will be applied.

- Scheduled and charter flights may experience delays or changes in flight times. Turdan Tura is obligated to inform about these changes as soon as possible. The passenger accepts the risk of changes/cancellation of the flight time when purchasing the trip.

- Children aged 0-2 only pay the airport tax.

- According to airline rules, if the outbound flight of round-trip tickets purchased is not used, the return flight is canceled by the airline.

- Check-in and boarding procedures that must be completed for those participating in airplane tours are personal responsibilities and must be carried out by the guests at the airports or via the airline's online systems before the flight.

- Last-minute delays and gate changes during flights are announced audibly at the airports and shown on the information boards. This information must be monitored by the guests themselves.

- Turdan Tura is not responsible for the guests who are not present at the specified airport at the specified times in accordance with airline rules, do not complete their check-in and boarding procedures on time, or complete their procedures on time but do not board the plane. All expenses related to obtaining new round-trip tickets and transfers in the destination area for guests who miss their flight are their responsibility.

- Generally, the baggage weight limit for flights departing from Turkey is 20 kg. This weight may vary according to the airline and the country to which you are traveling. If there are domestic flights in the country to which you are traveling, the baggage weight for these domestic flights may be reduced to 15 kg. Excess baggage weight/price rules are determined by airlines, and Turdan Tura is not responsible for it.

- Guests who wish to upgrade their tickets with miles (to business or first class) can have this done, depending on the availability of the airline after the tickets have been issued. No mil guarantees are provided for each flight. Please check if the program's tickets are eligible for upgrade.

- Some airlines may charge extra fees for food, beverages, and online check-in services.

Other Matters

- Turdan Tura will not accept responsibility for any changes or cancellations made by guests directly contacting the hotel. In this case, the cancellation conditions of Turdan Tura will apply.

- In situations where hotel(s) are provided only by category information without name specifications in the tour program, the hotel(s) will be communicated to the guest by Turdan Tura 48 hours before the departure of the trip.

- During special periods such as fairs, congresses, concerts, events, and sports tournaments, hotels may be located farther than the specified locations or kilometers. In such cases, information will be provided by Aente 15 days before the tour departure date.

- At the time of registering for the purchased tour, the guest must enter/declare the name as it appears on the passport, date of birth, and passport number correctly in the system. Flight tickets are issued based on this information. Penalties for flight ticket cancellations or changes resulting from incorrect information will be charged to the guests.

- To use your mobile phone abroad, check with the company your line belongs to, before leaving Turkey, to ensure your phone is open for international use.

- The check-in time for accommodation at hotels is 3:00 PM, and the check-out time is noon.

- Requests related to the room (high floor, close to general areas, smoking/non-smoking, bed type) are communicated to the hotel by Turdan Tura. Efforts will be made to ensure that the reserved rooms correspond to the preferences of the guests according to the hotel's availability. The fulfillment of these requests is subject to the availability at the time of hotel check-in and cannot be guaranteed by Turdan Tura.

- The breakfast offered in hotels may differ from the rich traditional Turkish breakfast. It is generally served as a continental breakfast consisting of limited options like butter, jam, bread, and tea or coffee, and may be served in a separate room allocated for groups.

- In some cases, a double room may have a double bed instead of twin beds. Most European hotels offer twin rooms that can be combined if necessary.

- The child and extra bed policies vary for each hotel and room type.

- All extra beds and baby cots are provided upon request and based on the hotel's availability and must be approved by the hotel.

- The capacity for extra beds or baby cots in the room is 1 (maximum).

- In triple rooms, there is an application for extra beds, which are smaller than standard beds. Triple rooms consist of 1 large bed + 1 extra bed. The extra beds consist of foldable beds and coach beds. Our guests accept that they have acknowledged the potential crampedness and bed types caused by extra beds added to standard rooms during their reservations for triple rooms and/or reservations with children.

- If the number of children and their ages, who will stay together with adults in hotel reservations, are misstated by our guests, relevant hotels may charge additional fees. In such cases, the responsibility lies with the guest who made the erroneous declaration. Hotels may request identity verification for age determination of children.

- In reservations for 2 adults + 1 child, there may not be a separate bed for the child. Child prices are only applicable when the child stays alongside two adults. Child discounts are valid for one "single child" that fits the age group staying next to two adults.

- Daily exchange rates are reflected in TL prices. The rates applicable at the time of payment are valid. Any additional requests, and some extra services taken at the hotel (mini-bar, ironing, etc.) will be subject to extra charges by the hotel. These expenses will not be included in the purchase and will be paid directly to the hotel during your stay.

- Some countries have different applications regarding city, tourism, or local taxes. Any such city, tourism, or other taxes applied will be collected from the guest either on entry or exit from the hotel.

- Distances indicated in the programs are based on map data. Travel times may increase due to traffic, weather conditions, geographic location of the country visited, roadworks, and road conditions.

- Turdan Tura can change the order of cities in the program or the main airline to be flown if deemed necessary or in compulsory situations without altering the content of the program.

- The personal belongings, bags, luggage, passports/identities of participants in the tour are under their own responsibility, and Turdan Tura is not responsible for lost, forgotten, or stolen items. If forgotten items are found, the expenses incurred during the transportation of these items to the country and/or individual will be the responsibility of the item owner.

- Participants in the tour are required to carry their travel health insurance policies and any medications/medical reports for any health issues with them.

- For potential extra expenses, a government-issued photo identification/passport and a credit card or cash deposit may be requested at check-in by the hotel. The deposit requested at the time of checkout will be a transaction between the hotel and the guest, with no intervention from Turdan Tura.

Visa and Passport

- Guests must ensure that their passports are valid for at least 6 months from the date of travel.

- To have an entry-exit stamp on your passport at customs crossings/border points, there must be at least 2 blank pages in your passport.

- Being exempt from a visa or having obtained a visa does not mean that you will be allowed to enter/exit a country; the immigration officer has the authority to deny you entry/exit, and Turdan Tura is not responsible for this; responsibility lies with the passenger.

- Non-Turkish citizens or those who have dual citizenship and will participate in the tour using their other country's passport must personally consult the relevant consulates about the visa procedures implemented by the country they will travel to; otherwise, Turdan Tura will not be held responsible for any consequences.

- To avoid issues with customs police at the border of the country being visited due to ripped, worn, wet, and/or similar damaged passports, the passports should be renewed. Otherwise, the responsibility lies with the passenger.

- Minors under the age of 18 traveling alone or with only one parent may be asked by the police officer for a joint consent document from the parents, so it is recommended that guests under 18 and their parents pay attention to this matter.