Need to Know
- To benefit from advantageous tour package prices for extra tours, the payment must be made to the local agency representative during the tour.
- Extra tours take place with a minimum participation of 15 people. If there are fewer than 15 participants, changes to the tour prices may occur or it may be conducted by metro. Our guide may change the days of extra tours, provided that the content remains the same.
- In cases where only category information is provided without specifying names in the tour program, and/or when options are available for the same destination, the hotel(s) will be notified by your agency 48 hours before the tour departure.
- Our programs will have guides welcoming you at the point of arrival; the included guiding service covers only panoramic city tours and round-trip airport transfers. If extra tours are taken, guiding services will also be included. Different guides may accompany our guests during extra tours.
- During periods such as fairs, congresses, concerts, events, and sports tournaments, hotels may be used beyond the indicated kilometers. In such cases, tourists will be informed by the agency 2 days before the tour departure.
- The panoramic city tours included in the tour package are organized for the general introduction of the cities and are panorama tours conducted with the guidance from the vehicle, excluding museum, historic site entries, lasting a maximum of 2-3 hours.
- Panoramic tours and other tours specified in the program cannot be conducted if, on the day and time of the tour, local authorities close the sites to be visited, if roads along the route are closed due to any event, or if weather conditions make the tour impossible. Some tours may be conducted using public transport or on foot where there are closed roads or places where vehicle entry is not permitted.
GENERAL TERMS
- Guests traveling with a T.C. green passport whose passports were issued more than 10 years ago must renew their passports. Otherwise, they may not be accepted into the country they are going to, and/or their flights conducted by the airline from Turkey may not be completed. In such cases, the responsibility lies with the traveler, and the tour shall bear no liability.
- To prevent issues with customs police at the border of the country to be visited due to torn, worn, wet, and/or damaged passports, it is necessary to renew the mentioned passports. If the T.C. citizens require a visa for the country, the corresponding visa must also be in the new passport. Otherwise, the responsibility lies with the traveler.
- Tourdan tura acts as an intermediary between the traveler and the consulate. The consulate has the right to refuse a visa if deemed necessary, and tourdan tura shall have no liability for the traveler not obtaining a visa. Tourdan tura only assumes the role of an intermediary institution. There are no penalties or responsibilities of tourdan tura for personal visa applications. - Consumers have registered for the tour accepting these terms.
- For passengers making their own visa applications, the provision of required documents (hotel confirmation, flight ticket, etc.) typically takes 1 business day. Our guests need to plan their appointment dates and times considering this duration; otherwise, tourdan tura does not bear responsibility for any potential delays.
- In case the guest cancels their reservation and/or does not participate in the relevant tour, the visa fee and service charges will not be refunded. If the guest obtained their visa and visa service through tourdan tura’s Visa department and this visa service is specified as an additional service in the travel contract, if tourdan tura cancels the relevant tour due to insufficient participation or another reason, the guest can receive the remaining funds after presenting proof that they did not use their visa within 1 week from the visa's expiration date, excluding fees paid to embassies for the visa and similar charges. If the guest obtained their visa by their own means or with the assistance of a different visa brokerage firm and tourdan tura cancels the relevant tour due to insufficient participation or another reason, no refund will be made to the guest.
- There may be changes in routes according to the city of arrival. Changes in aircraft type and schedule are possible, and the traveler accepts the risk of flight time changes at the time of contract.
- Triple rooms are provided based on hotel availability. There is an extra bed in triple rooms, and the third bed is smaller than a standard bed. It is not guaranteed that there will be three separate beds in triple rooms; the hotel will block them if there are suitable rooms available.
- Child discounts apply only for children staying with two adults.
- The breakfast offered in hotels is continental, not Turkish breakfast. Continental breakfast consists of butter, jam or honey, bread, tea or coffee, and fruit juice.
- Group breakfasts may be served in a separate hall.
- During the reservation/registration, the name, surname, date of birth, and passport number in the passports to be traveled with must be provided and entered into the system. Plane tickets are issued based on this information. Penalty fees for cancellations or changes of flight tickets due to incorrect information are the responsibility of the guest.
- Our guests must have an international travel and health insurance that starts one day before the tour date and ends one day after the tour date, whether they obtain it from tourdan tura or not, and are required to have the relevant insurance policy with them. Guests without travel insurance may face fines imposed by the local authorities of the relevant country. The responsibility for any penalties faced due to not having the travel insurance with them lies with the guests.
- Due to diplomatic relations between countries, having entered or exited some countries may result in the inability to obtain visas for one or more countries or prevent entry at the border post, and this situation is beyond the control of tourdan tura; hence tourdan tura shall have no responsibility in such cases, which the parties acknowledge.
- In order for the visit to provide economic and time benefits to the group, guests who do not want to participate in tours made on the route will agree to wait at a nearby facility until the extra tour is over. After the tour ends, our bus will pick up these guests, and our journey will continue.
- Panoramic city tours are organized for the introduction of the cities. City tours and extra trips can also be carried out on different days, provided that their content remains unchanged or may not occur based on weather conditions. In this case, tourdan tura is obliged to provide you, our valued guests, with the best alternative possible. Extra tours are organized with a minimum of 20 participants. If sufficient majority cannot be achieved, extra tours may not be conducted or prices may change.
- Tours or excursions that local authorities have not permitted for any reason will not be made. Tourdan tura cannot be held responsible for the inability to conduct such tours or excursions.
- The aircraft seats in our programs belong to the group, and round-trip tickets are issued as single tickets. If the outward flight is missed and/or not used, the return flight may also be canceled automatically. In this case, the rules of the airline apply.
- Any last-minute delays or gate changes in flights are displayed on information boards/screens at airports. This information should be monitored by individuals. In the event of missing a flight due to such situations or personal reasons, the guest must obtain their new ticket (as per the previous clause, if necessary as a round-trip ticket) at their own expense. Additionally, they may miss part or all of the first day's program due to missing the group's departure; in this case, the responsibility lies with the guest. Furthermore, if they travel to the city/country with a different flight from the group, the transportation from the airport to the city or hotel will be the guest's responsibility.
- Guests wishing to upgrade their flight tickets with miles may do so only after the tickets have been issued, depending on the availability in the respective airline for the relevant flight. Since the airplane seats in our programs belong to a group class, they may need to pay the fee designated by the airline to change the ticket from a group class to a transferable economy class ticket if available. Any price differences incurred in this case will be the responsibility of the guest. The group tickets in our programs are issued a few days before the tour departure.
- To use your cell phones abroad, you must check with your GSM operator whether your line is open for international calls before leaving Turkey.
- During your trip, please ensure you have taken all your belongings before temporarily or permanently leaving the means of transport you are using and the hotels you are staying at.
- Tourdan tura may change the order of the cities in the program and/or the airline to be flown, without changing the content of the program, due to force majeure or if deemed necessary.
- Tourdan tura reserves the right to change hotel names, provided that the category remains the same.
- Tourdan tura shall not be responsible for items forgotten, lost, or stolen during the tour.
- Children under 18 must obtain consent from their father if traveling with their mother, from their mother if traveling with their father, or from both parents if traveling with a third person. Tourdan tura shall not be held responsible if the flight cannot be completed due to the absence of consent.
- These General Terms are an integral part of the tour program and cannot be considered independently of the tour program.