Need to Know
- The services included in the price vary according to the package type purchased by guests.
- Package types must be purchased during the tour reservation. They cannot be changed after the reservation is made.
- For domestic flight connections, please inquire about prices and availability.
- The extra tour prices specified in the tour program are per person prices.
- Extra tours along the route will take place provided there are at least 6 participants from the group. Guests who do not wish to participate will be waited at rest stops, facilities, etc.
- Due to fairs, congresses, events, etc. that may occur in the cities, accommodation may be made outside of the guaranteed distance and area. In such cases, the hotel area will be notified to our agencies in writing at least 30 days before the tour departure.
- Our Japan programs do not include triple room accommodations, and accommodations will be made in single and double rooms.
- In some cities in Europe, due to the lack of triple rooms, a double room + single room may be provided by hotels instead of a triple room.
- Bed type requests are subject to hotel availability and cannot be guaranteed.
- A passport valid for at least 6 months is mandatory for international travels. Passports older than 10 years are not valid for international travel and must be renewed before the tour departure date. Entry is not allowed with torn or damaged passports.
- For visa applications, a passport valid for at least 6 months and the documents listed in the required document list that you can obtain from our agencies must be submitted to the agency with written approval at least 1 month before the tour departure date.
- Due to fairs, congresses, events, etc. that may occur in the cities, accommodation may be made outside of the guaranteed distance and area. In such cases, the hotel area will be notified to our agencies in writing at least 30 days before the tour departure.
- The visa must be obtained from the country first entered during the tour or from the country where the most accommodation is made; otherwise, TURDAN TURA is not liable for the entry denial by passport control.
- In the event of tour cancellation, visa fees and insurance fees are non-refundable.
- TURDAN TURA acts solely as an intermediary between the consulate and our clients, and it assumes no responsibility for any reason for the visa not being approved, not being received in time, or for any errors on the visa, nor does the passenger have any compensation rights from TURDAN TURA.
- TURDAN TURA acts as an intermediary between the airline and the passenger and is subject to the Hague Protocol of 28.09.1955.
- During registration, the name, date of birth, and passport number appearing in the passport must be entered into the system. Flight tickets are issued based on this information. Any cancellation or changes to flight tickets due to incorrect information will be charged to the guests.
- Flight times may change before departure, and all times must be confirmed in writing by our guests by calling the central office 48 hours prior to the departure date.
- The city where the plane lands may vary. TURDAN TURA cannot be held responsible for changes in hours made by airlines and potential delays.
- Guests who do not confirm flight times and routes are not held responsible by TURDAN TURA for changes in domestic flight transfers.
- In group ticket cases, airline rules apply, and if the outbound flight cannot be used, the return flight cannot be used either.
- For flights departing from Turkey, the general baggage allowance is 20 kg. This weight may vary depending on the airline and the country of destination. In internal flights in the countries visited, this weight may drop to 15 kg. Excess baggage weight/price rules are determined by airlines and are not the responsibility of TURDAN TURA.
- If the number of participants for the package tour is insufficient, the cancellation of the tour will be notified to the consumer 21 days in advance.
- The tour route specified in the tour program is a sample route and changes may occur in the tour itinerary.
- City introduction tours may be conducted the next day/days depending on the arrival time in the city.
- The excursions specified in the programs may be conducted on days other than those specified at the discretion of the guide for any reason.
- Extra tours along the route will take place provided there are at least 6 participants from the group. Guests who do not wish to participate will be waited at rest stops.
- Hotel accommodations during busy periods such as fairs, congresses, seminars may be made outside the city.
- Tours that are not permitted to be visited by local authorities will not be conducted. Alternative tours can be carried out provided there is a minimum participation of 20 people; otherwise, at the discretion of the guide, and may have their prices adjusted if necessary. TURDAN TURA cannot be held responsible for the inability to conduct these tours.
- The entrance fees for museums and historical sites are not included in the prices.
- TURDAN TURA reserves the right to change hotel names while maintaining the same star category.
- All hotel names mentioned in the programs are indicative (e.g., similar) and written for example purposes regarding star category and distance. This does not mean that accommodation will be provided in the specified hotel.
- There is an additional bed application in triple rooms, and the 3rd bed is smaller than a standard bed and/or it may be a foldable bed.
- Please ensure that you take all your belongings when leaving the vehicles and hotels during your trip.
- Child discounts apply only to children within a certain age group staying with 2 adult guardians.
- In cases where children under 18, who are not considered adults, do not travel with one or both parents, it is mandatory to keep required consent documents with them during the trip.
- In case of cancellation and changes, the "TURDAN TURA SALES AGREEMENT" is valid.