"Grand Greece Tour with 3 Nights Accommodation"

CANCELLATION REFUND TERMS 1- PAYMENTS 1/a- The full reservation fee must be paid to the Agency at the time of registration. Failure to make the specified payments within the stated time will result in the cancellation of the reservation(s), and fifty percent (50%) of the total reservation fee will be invoiced to the consumer as cancellation compensation. 1/b- A consumer who purchases discounted services (makes a reservation) is required to pay the full amount at the time of registration. 1/c- In early booking and promotional reservations, the full reservation fee must be paid at the time of booking. Cancellation compensation is the same as in section 1/a. 2 – CANCELLATION & TRANSFER The Agency may cancel or postpone the trip due to reasons that prevent the trip from starting or continuing, despite having exercised all necessary care; such as not having the required number of confirmed registrations, the hotel falling short, or the hotel refusing to accept reservations for certain reasons and/or unfavorable weather conditions, road obstacles, strikes, terrorism, fog, war risks, economic and administrative crises, unforeseeable technical issues, and all force majeure situations. In this case, the consumer has no right to compensation. 2/a- If the consumer requests cancellation 30 days before the start of the service, the full amount paid will be refunded. 2/b- If the consumer cancels the contract 30 (thirty) to 15 (fifteen) days before the start of the service-accommodation, they agree to pay 35% of the total reservation fee, if canceled 15 (fifteen) to 7 (seven) days beforehand, they agree to pay 50% of the total reservation fee, and if canceled less than 7 (seven) days before, they agree to pay the full amount to the agency. Date changes made by the consumer are treated as cancellations. 2/c- If the consumer wishes to cancel the Early Booking Discounted Product purchased during the discounted sales period for any reason without having purchased cancellation insurance, they agree to pay the full amount for the tour from tour to tour. 2/d- The consumer's cancellation is an exception in case of illnesses or deaths of themselves or first-degree relatives that obstruct their regular business activities for 10 (ten) days, provided they present a formal report from a fully equipped state hospital before the start of the service in writing. 2/e- The consumer may transfer their reservation to the person they wish up to 7 (seven) days before the start of the service. The transferee is jointly responsible with the transferor for all expenses arising from the transfer. The consumer is obliged to submit all cancellation/transfer requests in writing to the agency before the start of the service. 2/f- If the consumer fails to inform in writing that they will not participate in the service-accommodation they missed, the agency has the right to cancel all reservations and services made on behalf of the consumer 24 (twenty-four) hours later. No refund will be made to the consumer in such cancellations. 2/g- In cases deemed necessary, the Agency may partially or completely cancel the reservations it has announced or accepted before the start of the service, provided it informs the consumer. During the same period or during the service-accommodation, the agency may change the hotel names, transportation vehicles and their embarkation places, and the visit order of the places specified in the program and shown as places to be visited. If the consumer does not accept these changes and cancellations for valid reasons, they have the right to cancel their reservation and receive a refund for unused service fees. 2/h- If the consumer wishes to change the date of a discounted early booking product purchased during the discounted sales period for any reason, they accept that the reservation change will be made at the list prices applicable at the time of the request without discounts. 2/ı- If the consumer leaves a tour they have started due to claiming the service is defective, they are obliged to notify the Travel Agency representative and the hotel where they are staying in writing along with their reasons. Otherwise, the consumer will not be considered to have left the tour and will be regarded as having received and used the service. 2/j- If the consumer uses the tour program they purchased despite having complained about it, their rights to substitute services and refund for the related complaints will be eliminated. 3- GENERAL PROVISIONS 3/a- All responsibility regarding luggage and its contents belongs to the luggage owner. The consumer is obliged to comply with the laws and customs applicable to the vehicle they will travel in and the establishment they will stay in. 3/b- In cases of baggage loss or damage caused by a severe fault of transportation service providers, if the consumer has the loss or damage REPORT drawn up by the provider, half (1/2) of the portion of the total cost of the trip that corresponds to transportation, irrespective of the actual and moral value of the items contained in the luggage, will be paid to the bag owner consumer as compensation for the lost items and suitcase. The agency is responsible for any loss, damage, and theft of the items delivered to it, only if declared in writing with their values, up to the total amount of the transportation fee from the total reservation amount. Additionally, in cases of lost or damaged luggage or items during or on the day of checkout of the accommodation service, the consumer is required to have a loss or damage REPORT drawn up; furthermore, the agency has no obligation to make any payment in these kinds of loss or damage. 3/c- Visa procedures and services are not included in the prices of the purchased services-accommodation fees. 3/d- The agency is responsible for reasons other than force majeure that arise after the start of the services it has promised, situations for which the consumer is responsible, and situations arising from the personal responsibilities of third parties. In cases under the agency's liability, changes to the detriment of the consumer may be compensated by means of monetary or service refunds in accordance with the provisions of the TÜRSAB Kütahya Chart, or through additional and/or alternative arrangements provided to the consumer during the service that are not included in the price. Additionally, the consumer may be compensated with an additional discount or amount that the agency will offer regarding another trip. If the consumer accepts and uses additional services or additional discounts, it will eliminate their rights to refunds and claims. 3/e- The consumer agrees to comply with the rules stated by the guide, establishments, agency, and transportation vehicle authorities regarding the purchased service; and respects the lives, property, and comfort of third parties, otherwise, acknowledges that they will not have the right to claim the service for valid reasons and that there will be no right to refund. 3/f- If the consumer terminates their reservation claiming the service is defective, they are obliged to notify the agency representative and the hotel they are staying at in writing regarding the reasons for termination. Otherwise, they will be regarded as having received and used the service. 3/g- It is the good faith consumer's obligation to cooperate and act diligently to notify the agency in writing during the provision of services regarding the matters they complain about. 3/h- Consumers who participate in the service subject to the contract but do not have a signature on the contract are considered to have accepted and committed to the provisions of the contract by having the consumer(s) they have designated to register on their behalf read and sign this contract. The contract, voucher, and receipt sent by the agency to the consumer’s fax, email, etc., must be signed and returned to the agency. If not sent within 24 hours, it is deemed that they have accepted and committed to the provisions of this contract. The cancellation insurance will only be valid if this contract is signed and returned to the agency by the consumer. 3/ı- Pursuant to Article 12 of Law No. 1618, in the event of purchasing a package tour service, circumstances of inadequate or non-delivery of the package tour are covered by insurance. The coverage is up to the amount of the package tour fee. 3/j- If desired, the consumer may insure the return costs to the departure point in cases of accidents and illnesses, as well as any damages arising from any accidents and treatment expenses before the start of the package tour and/or accommodation service. 3/k- In cases where the agency does not fully comply with the contract, the provisions of the TURSAB MARMARİS SCALE will apply in calculating the compensation to be paid.