"Far East Phenomenon Bali and Phuket Tour with Singapore Airlines / 9 Nights Hotel Accommodation / Departure from Istanbul"

-Economy class plane ticket and in-flight meals on Singapore Airlines scheduled flights from Istanbul HL – Singapore HL – Bangkok HL // Denpasar HL – Singapore HL – Istanbul HL route,

-Flight tickets for Phuket – Singapore and Singapore – Bali on Singapore HY scheduled flights (15 kg baggage allowance),

-Flight ticket between Bangkok and Phuket with local airlines (15 kg baggage allowance),

-Airport taxes and service fees,

-Agency service fee,

-Total of 9 nights accommodation with breakfast in the preferred hotel category,

-Airport – hotel – airport and intercity transfers,

-Turkish guiding services,

-TURSAB Professional Liability Insurance

-Foreign exit tax fee

-Indonesia e-visa fee

-Travel Health Insurance (20 Euros)

-All hotel extras and personal expenses,

-Optional excursions and trips that can be organized by the guide, as specified/unspecified in the program,

-Lunch and dinner meals

Optional Tours and Activities

Advantageous Extra Tour -A- Package: 300 € instead of 405 €!

Tours Included in the Package: 

-Museum & site entrance fees and/or city entry fees specified as “included” in extra tours

-Bangkok Phenomena Tour (85 Euros)

-Illuminated Bangkok Chao Praya River & Asiatique Tour (45 Euros)

-Dinner Included Bangkok Night Markets Tour (50 Euros) 

-Lunch Included Phi Phi Island Tour (85 Euros)

-Lunch Included James Bond Island Tour (85 Euros)

-Dinner Included Phuket Sunset and Night Tour (55 Euros)

(For extra tour packages, children aged 0-2 are free, and children aged 3-12 are 250 Euros.)

AND / OR (Note: Guests can purchase both packages if desired)

Advantageous Extra Tour -B- Package: 310 € instead of 395 €!

Tours Included in the Package: 

-Museum & site entrance fees and/or city entry fees specified as “included” in extra tours

-Lunch Included Bali Icons Tour (85 Euros)

-Uluwatu Temple and Lunch Included Tropical Bali Island Beach Tour – Sunset Kecak Dance Show (85 Euros)

-Lunch Included Mystic Bali Tour (85 Euros)

-Singapore Icons Tour (55 Euros)

-Sentosa Island & National Orchard Garden & Orchard Mall Tour (85 Euros)

(For extra tour packages, children aged 0-2 are free, and children aged 3-12 are 250 Euros.)

GENERAL TERMS

1- The General Terms are an integral part of the tour program and cannot be considered independently from it.

2- If sufficient participation for the trip is not achieved; the tour can be canceled by Turdan tura up to 21 days before the tour departure date. In such a case, the cancellation information will be communicated to the guest. The full cost of the tour will be refunded to the guest. For additional services purchased outside the tour; if the domestic flight connection has been purchased independently from Turdan tura, it will also be refunded, while if the visa service has been used for a visa application on behalf of the guest, refunds cannot be made as these services have been consumed. If a visa application has not been made, the visa and travel health insurance can be canceled, and a refund will be made. If the guest purchased the domestic flight connection from a different provider independent of Turdan tura, they cannot claim any refund from Turdan tura in case the trip is canceled. The guest acknowledges that they accept any potential financial and moral losses that may arise from the cancellation of the tour at the time of purchase, and Turdan tura cannot be held responsible.

3- If sufficient participation for the trip is not achieved, Turdan tura has the right to show goodwill by not canceling the tour. In this case, the guiding service included in the package will only cover the airport transfers for international arrivals and departures.

Cancellation and Changes

4- Guests have the right to cancel without penalty by notifying Turdan tura in writing up to 30 days before the tour departure date. If there is less than 31 days left until the start date of the trip, the guest can cancel by paying a penalty equal to 50% of the tour cost, and if there are 15 days or less left, they can cancel by paying the entire tour cost as a penalty. In case of a cancellation request, it is necessary to inquire in advance about the refund conditions for additional services such as domestic flight connections, visa services, and travel health insurance as these may vary depending on the timing of the cancellation request. Turdan tura cannot make any commitments regarding the refund of additional services.

Guiding Services and Extra Tours

5- Extra tours are organized by the local agency we work with, with a minimum participation requirement of 10 people. If sufficient numbers are not met, the tours may not take place, or the prices and contents of the extra tours may vary. Additionally, the days and times of the tours may be changed by the guide based on the operating status of museums and historical sites at the destinations, as well as weather conditions. Different guides may accompany guests during extra tours.

6- The vehicles allocated for extra tours are exclusively for the guests who have purchased these extra tours.

7- Panoramic city tours included in the tour package are organized for the general introduction of the cities and last for a maximum of 2-3 hours, conducted as a panoramic overview from the vehicle and do not include entry to museums or historical sites. If the panoramic tours cannot be conducted due to the local authorities’ restrictions on visiting certain places or closed roads for any events on the specified days and times of the program, or due to unfavorable weather conditions that make the tours impossible, Turdan tura is not responsible for the non-execution of these tours. In some cases, tours may be conducted by public transportation or on foot in places where vehicle access is not allowed.

8- Our guide may make changes to the days of city tours and/or extra tours depending on the number of participants and whether the museum and historical site is closed. This also applies to potential changes in flight times.

9- Participation in extra tours is voluntary and not mandatory. Passengers who do not wish to participate in the extra tours organized during the trip will be deemed to have accepted to wait at a suitable rest facility along the way. These passengers will be dropped off at a roadside rest facility before the start of the extra tour and will be picked up from the same point after the tour is completed.

10- Important points for the tours that will be conducted by Speed Boats: heavy meals and excessive drinking should not occur just before boarding the boat. Guests with stomach, back, neck issues, or pregnant guests should inform their guides of their conditions.

About Flights

11- Turdan tura acts as an intermediary between the airline and the passenger, and in case of any disputes, the relevant provisions of Turkish legislation as well as the Hague Protocol and Warsaw Convention will apply.

12- There may be delays or changes in flight times for scheduled and charter flights. Turdan tura is obliged to notify these changes as soon as possible. The passenger acknowledges the risk of changes/cancellations to their flight times when purchasing the trip.

13- Children aged 0-2 only pay the airport tax fee.

14- According to airline regulations, if the outgoing flight of round-trip tickets is not used, the return flight will be canceled by the airline.

15- Check-in and boarding procedures for those participating in package tours with flights are personal responsibilities and must be done by guests themselves at the airport prior to flight, at the relevant airline counters, or online through the airline companies' websites.

16- Last-minute delays and gate changes during flights will be announced verbally at airports and displayed on information boards. This information must be monitored by the guests themselves.

17- Turdan tura is not responsible for passengers who are not present at the designated airport at the reported times according to airline rules, who do not complete check-in and boarding procedures on time, or who complete the check-in and boarding procedures on time but do not board the plane, and the costs of acquiring new round-trip tickets, transfers, etc., for those who miss their flight are their own responsibility.

18- The baggage weight allowance for flights departing from Turkey is generally 20 kg. This weight may vary depending on the airline and the country of destination. If internal flights are available in the destination country, the baggage allowance on such domestic flights may drop to 15 kg. Excess baggage weight/price rules are set by airlines and are not the responsibility of Malitur.

19- For guests wishing to upgrade their flight tickets with miles (to business or first class); upgrades can be performed based on the availability of the airline (check with the airline of your membership) after the tickets are issued. No guarantee can be given for the upgrade for each flight. Check whether the tickets for the program can be upgraded.

20- Some airlines may charge extra fees for meal and online check-in services.

Other Issues

21- Turdan tura will not accept responsibility for any changes or cancellations made directly by the guest with the hotel. In this case, the cancellation conditions of Turdan tura will apply.

22- If the hotel(s) are mentioned only by category information in the tour program or options are provided for the same destination without specifying the names, the hotel will be notified to the guest by Turdan tura 48 hours before the trip departure.

23- During special periods such as fairs, congresses, concerts, events, sports tournaments, etc., hotels may be used at distances greater than those specified locations or kilometers. In such cases, the guest will be informed by Turdan tura 15 days before the tour departure.

24- When registering for the purchased tour; the name as it appears on the passport, date of birth, and passport number must be entered correctly in the system by the guest. Flight tickets are issued based on this information. The penalty for any cancellations or changes due to incorrect information will be charged to the guests.

25- To be able to use your mobile phone abroad, be sure to check with your phone service provider before leaving Turkey to ensure that your phone is enabled for international use.

26- The check-in time for accommodations is 3:00 PM, and the check-out time is 12:00 PM.

27- Any requests related to the room (high floor, close to public areas, smoking/non-smoking, bed type) will be communicated to the hotel by Turdan tura. Care will be taken to ensure that the booked rooms are in line with the guest's preferences based on the hotel’s availability. However, the fulfillment of these requests is subject to the hotel's availability at the time of check-in and cannot be guaranteed by Turdan tura.

28- Breakfasts offered at the hotels may differ from the rich breakfast commonly found in Turkish cuisine. Generally, they are served as continental breakfasts consisting of limited options such as butter, jam, bread, tea, or coffee and may be served in a separate hall designated for groups.

29- In some cases, a double bed can replace a double room with two single beds. Most European hotels offer rooms with two beds that can be joined when necessary.

30- The policy regarding children and extra beds may vary according to each hotel and room type.

31- Any extra beds and baby cots are provided on request and based on the hotel's availability and must be approved by the hotel.

32- The capacity for extra beds or baby cots in the room is 1 at most.

33- There is an extra bed application in triple rooms, and the bed assigned to the 3rd person in such rooms is smaller than standard beds. Triple rooms consist of 1 large bed + 1 extra bed. Extra beds may consist of folding or convertible beds. Our guests acknowledge that they accept the potential cramping and bed type issues due to the extra beds added to standard rooms in their triple room and/or child-inclusive reservations.

34- In hotel reservations, if the number of children staying with adults and their ages are incorrectly stated by our guests, relevant hotels may charge additional fees. In such cases, the responsibility lies with the guest who provided the erroneous information. Hotels may request identification for age verification for children.

35- In reservations for 2 adults + 1 child, there may not be a separate bed for the child. Child prices are only valid if the child stays with two adults. Child discounts apply only to “single child” in the appropriate age group who stays with two adults.

36- Exchange rates throughout the day are reflected in the TL prices. The rates at the time of payment are valid. Any extra requests and additional services you acquire at the hotel (mini-bar, ironing, etc.) will be subject to additional charges by the hotel, which will not be included in the purchase price and will be paid directly to the hotel during your stay.

37- Some countries have different applications regarding city, tourism, or local taxes. All types of city, tourism, or other taxes that are applied in this manner will be charged by the hotel from the guest upon entry or exit.

38- The travel distances provided in the programs are based on maps. Travel times may extend due to traffic, weather conditions, geographical locations of the countries visited, roadworks, and other circumstances.

39- Turdan tura may change the order of cities in the program without disrupting the content of the program and the main airline to be flown for mandatory situations or as deemed necessary.

40- Guests' personal belongings, bags, suitcases, passports/identifications are under their own responsibility, and Turdan tura is not responsible for lost/forgotten/stolen items. If forgotten items are found, the costs incurred for delivering them to the country and/or the person are the responsibility of the item owner.

41- Participants in the tour are required to carry their travel health insurance policy and any relevant medications and medical reports if they have any health issues with them.

42- A valid photo ID/passport issued by official institutions and a credit card or cash deposit may be requested at the hotel upon check-in for any possible extra charges. The deposit requested upon departure is a transaction between the hotel and the guest, and Turdan tura has no involvement in this.

Visa and Passport

43- There is no visa application for Turkish citizens.

44- Guests must have their passports valid for at least 6 months beyond the travel end date.

45- In order for an entry-exit stamp to be affixed to your passport at customs checkpoints/border crossings, there must be at least 2 blank pages in your passport.

46- Being exempt from visas to enter the countries on this tour does not mean that you can enter/exit the country, as border police have the authority to prevent you from entering/exiting the country; Turdan tura is not responsible for this situation, and the responsibility lies with the passenger.

47- Guests who are not Turkish citizens or those who have dual citizenship and will travel using their other passport must consult the relevant consulates regarding the visa procedures of the country they will travel to; otherwise, Turdan tura will not be responsible for any consequences arising from this.

48- To avoid issues at the customs checkpoint regarding torn, worn, wet, and/or damaged passports; it is necessary to renew the passports. Otherwise, the responsibility lies with the passenger.

49- Guests under the age of 18 are advised to show sensitivity regarding the possibility of being asked for a document indicating the joint consent of their parents when traveling alone or traveling with only one parent while entering or exiting the country.