Need to Know
• The duration of the tour, including the day of movement and return, is 2 Nights 3 Days, and it includes 1 night of hotel accommodation. 1 night is spent traveling.
• In our tour, guidance, transportation, accommodation, and local excursions are bundled and cannot be viewed separately. Unused rights such as transportation, accommodation, guidance, and local excursions cannot be refunded.
• Discounts for children applied in tour packages are valid for one child accompanying two adults. Separate beds may not be provided for children aged 0-6 during hotel accommodation.
• In hotel accommodations, the 3rd guest in triple rooms typically stays in an extra bed.
• The hotels mentioned in the program are the preferred accommodation facilities of Tourdan Tura. Hotel standards may change with the same standards depending on the density of the region and hotels. Hotel names will be informed upon request 48 hours prior to the tour departure, depending on availability.
• The rooms in the hotels are determined by the hotel. Room selections cannot be made.
• Our rest stops may be changed due to force majeure reasons such as density, renovations, etc., while maintaining the same location and service standards.
• In the program schedule (during the points to be visited throughout the day or between days), due to weather conditions, road conditions, crowding at visit sites, etc., the tour guide may change the schedule as deemed necessary.
• In our tour, due to force majeure reasons (such as weather, roads, crowding at visit sites) or if guests do not comply with the schedules provided by our guide during the tour, the tour company is not responsible for locations listed in the program that cannot be visited. In such cases, guests do not have any claim rights.
• A gradual price system is applied in all our tours. As the number of reservations in the package tour increases and the date approaches, tour prices may gradually increase. Tourdan Tura reserves the right to increase prices. In this case, price stabilization cannot be achieved without making a prepayment.
• During the reservation, seat numbers cannot be promised or guaranteed. The notes entered into the reservation do not have any guarantee. Special seat selections such as front or back are not allowed.
• The seating arrangement in the vehicle is arranged by the Tourdan Tura Operations based on the order of reservations. There is no refund possible in case of objections regarding seat arrangements. All seats in our vehicles are the same standard.
• Extra tours, such as night tours, mentioned in the tour program will be conducted based on the number of participants and the availability of existing staff. Extra tours along the way will be carried out regardless of whether all guests participate. Guests who will not participate in extra tours will be guided by our guide to rest areas or city centers. Guests who do not participate in the extra tours agree to wait at the rest stop, thus participating in the tour.
• If any extra tour does not take place for any reason, the guest does not have any claim rights. Tourdan Tura has no responsibility in this case.
• Prices for extra tours may vary by season. In such cases, the relevant date for the guest is not the date of purchasing the tour but the date of departure. The price of the extra tour valid during the trip period will apply. The guest accepts this while purchasing the tour.
• Tourdan Tura is not responsible for any material damages that may occur to guests by the transportation vehicle, hotels, dining areas, and suppliers. Businesses have the right to demand material damages caused by guests.
• In the case of children under 18 who are not considered adults, if one or both parents are not accompanying them, a consent letter required for participation in the tour must be kept with the individuals during the trip.
• Guests participating in the tour must have reports regarding health issues, pregnancy, and medications they continuously use with them.
• There may be delays due to traffic, accidents, etc., at the designated times for departure points.
• Information about arrival times at the end of the tour is approximate, and Tourdan Tura is not responsible for any delays that may occur due to force majeure reasons.
• Guests will be dropped off at the opposite direction of the stops taken at the end of the tour. Please do not insist on dropping off at a different location to the vehicle staff.
• According to traffic regulations, all guests in the vehicle are required to wear seat belts during their travels; otherwise, Tourdan Tura is not responsible for any consequences.
• All personal belongings inside the vehicle are the responsibility of the guest during stops, etc.
• Since the first day's trip will begin before entering the hotel, please prepare the belongings you need to have separately.
• Due to the busy schedule during the tour, it may not always be possible to find places like ATMs and currency exchange offices, so it's advisable to be prepared.
• Long distances may be covered during the scheduled programs. Necessary information will be provided by the tour guide while in the vehicle.
• Lunches consist of economically priced menus specific to the region. Lunch and dinner tables may be divided into groups based on regional density.
• The starting and ending routes of our tours are determined according to the density of the area. Before the tour starts, guests can learn about the confirmed starting and ending routes if they wish to contact us 2 days in advance.
• If a tour does not reach the minimum required number as determined by the agency, the guest will be informed, and according to the guest's preference, the tour may be postponed to the next date or canceled. Alternatively, ticketing can be done to the nearest departure point to allow the guest to participate in the tour. In such cases, the agency is obliged to inform the guest via phone, SMS, or email at least three (3) days in advance. In this case, the guest does not have the right to claim.
• Guests may cancel and change requests made without stating a reason up to 30 days before the start date of the service will be refunded. Cancellations and changes made between 29 to 15 days before the tour date incur a 30% deduction from the reservation fee; cancellations made 15-7 days before incur a 50% deduction; and cancellations made 7 days or less before incur a 100% deduction from the reservation fee.
• Guests who purchased the Cancellation, Refund, and Guarantee Package can cancel without stating a reason until 72 hours before the tour start date. The full amount paid for the package tour will be refunded without any deduction. The Cancellation, Refund, and Guarantee Package do not cover plane tickets. For this tour, the Cancellation, Refund, and Guarantee Package cost is 100 TL.
• Museum Cards and entrance fees for archaeological sites are not included in the tour price. All museum admissions are to be paid by the guests.
**CANCELLATION, REFUND, AND GUARANTEE PACKAGE**
The Cancellation, Refund, and Guarantee Package allows the guest to cancel or change the purchased package tour up to 72 hours before the start date without stating a reason. Upon cancellation, the entire amount paid for the package tour will be refunded without any deductions based on the method of payment. The Cancellation, Refund, and Guarantee Package does not cover flights for tours that include flights. For this tour, the Cancellation, Refund, and Guarantee Package is 100 TL.
**MANDATORY TRAVEL INSURANCE NO. 1618**
The scope of the Mandatory Travel Insurance No. 1618 covers the insolvency of the Agency or any reason that prevents the provision of package tour services. It is included in the tour price. It is not health insurance and does not cover treatment costs. Private health insurance is the responsibility of the guest.
**OUR TRANSPORTATION VEHICLES**
The transportation in our tours is classified according to the number of people as follows. The type of vehicles provided will depend on the number of people in each tour. Our vehicles do not have headphones. For vehicles with TV units, we recommend bringing an external charger as charging your phone may reduce its battery life.
Minibuses (up to 19 people): Volkswagen Crafter, Mercedes Sprinter
Midibuses (20-32 people): Otokar Sultan Maxi, Otokar Sultan Mega, Isuzu Novo Lux
Buses (33-54 people): Mercedes Travego/Tourismo, Temsa Safir/Maraton, Neoplan Tourliner/Cityliner, Man Fortuna/Lions, Setra
THE SALDA LAKE PAMUKKALE ÇEŞME ALAÇATI TOUR / 1 NIGHT HOTEL ACCOMMODATION TOUR PROGRAM IS ORIGINALLY PREPARED BY MALITUR. COPYING AND PUBLISHING THE PROGRAM IS PROHIBITED. ALL RIGHTS BELONG TO MALITUR. (01.01.2021) MALITUR IS NOT RESPONSIBLE FOR COPIES OF THE TOUR PROGRAM.
OUR TOUR PROGRAMS ARE PREPARED IN ACCORDANCE WITH THE CONSUMER LAW NO. 6502. THE LATEST PUBLISHED CIRCULAR INVALIDATES THE PREVIOUS CIRCULAR.