Need to Know
• The duration of the tour, including the day of movement and return, is 2 Nights 3 Days with 1 night of hotel accommodation. 1 night is spent traveling.
• In our tour, guidance, transportation, accommodation, and sightseeing are included as a package and cannot be considered separately. Unused transportation, accommodation, guidance, sightseeing rights, etc. cannot be refunded.
• Child discounts applied in tour packages are valid for one child accompanying two adults. For children aged 0-6, a separate bed may not be provided in hotel accommodations.
• In hotel accommodations, the 3rd guest in triple rooms usually accommodates in an extra bed.
• The hotels specified in the program are the priority accommodation facilities for each tour. Depending on availability, changes can be made to the area and hotels, provided that the hotel standards remain the same. Hotel names will be communicated 48 hours prior to departure upon request.
• The rooms in the hotels are determined by the hotel. Selection between rooms is not allowed.
• Our break points may change in terms of location and service standards due to factors such as density, renovations, etc., while remaining the same.
• In the program's schedule (during the day at sightseeing points or between days), the guide may make changes if deemed necessary due to weather conditions, road conditions, crowding at visiting places, etc.
• Our tour is not responsible for places that cannot be visited despite being written in the tour program due to force majeure (weather, road conditions, crowding at visiting spots, etc.) or if guests do not comply with the timings given by the guide during the tour. In such a case, guests do not have a right to claim.
• A tiered pricing system is applied in all our tours. As the number of reservations in the package tour increases and the date approaches, tour prices may gradually increase. The right to increase prices from tour to tour is reserved. In this case, price locking cannot be done without an advance payment.
• During the reservation, seat number guarantees cannot be given. There is no guarantee for the notes entered in the reservation. Special seat selections such as front or rear are not allowed.
• The seating arrangement in the vehicle is arranged by the operation based on reservation order from tour to tour. In cases of objection regarding the seating arrangement, a refund is not possible. All seats in our vehicles are of the same standard.
• Extra tours, such as night tours, included in the tour program, depend on the number of participants and the available staff. Extra tours on the road will be held even if not all guests participate. Guests who choose not to participate in extra tours will be directed by our guide to resting areas or city centers. Guests who do not participate in extra tours have participated in the tour by accepting to wait at the break point.
• In the event that an extra tour does not take place for any reason, the guest does not have any claims. The tour is not responsible in this case.
• Extra tour prices may vary by periods. In such a case, the date the guest purchased the tour is not taken into account, but the date the tour is held is considered. The price of the extra tour at the time of the tour is valid. The guest agrees to this when purchasing the tour.
• The tour is not responsible for any material damages caused by the guest in all services provided by the transportation vehicle, hotel, food and beverage areas, and suppliers. Businesses have the right to claim damages caused by guests.
• In cases where minors under the age of 18 are not accompanied by one or both parents, the consent form required for tour participation must be kept with them during travel.
• Guests participating in the tour must have medical reports regarding health issues, pregnancy conditions, or medications they are using regularly with them.
• Delays may occur due to traffic, accidents, etc., at the designated times for departure points.
• Information regarding arrival times at the end of the tour is approximate, and the tour is not responsible for delays caused by force majeure.
• Guests will be dropped off in the opposite direction of the stops we pick them up from at the end of the tour. Please do not insist on being dropped off at a different point with the vehicle staff.
• According to traffic laws, all guests in the vehicle are required to wear seat belts during their travels; otherwise, the tour is not responsible for any situation.
• All personal belongings within the vehicle are the responsibility of the guest at rest points, etc.
• Since the first day’s tour will begin before entering the hotel, please prepare the items you need separately.
• Due to the intensity of the program, it may not always be possible to find ATMs or currency exchanges, so it is advisable to be prepared.
• Long distances may be covered in the programs to be realized. Necessary information will be provided by the tour guide in the vehicle.
• Lunches consist of locally prepared economical menus. Due to the regional density, tables separated into groups will be used for lunch and dinner.
• The starting and ending routes of our tours are determined according to the density of the area. Guests can learn the confirmed starting and ending route of the tour two days in advance at their discretion.
• In cases where the agency does not reach the required number for the tour, the agency is obliged to inform the guest, and according to the guest's preference, the tour can be postponed to the next date or canceled. Alternatively, ticketing can be done for the nearest departure point to allow the guest to participate in the tour. In such cases, the agency is obliged to inform the guest via phone, text, or email three (3) days in advance. In such a situation, the guest does not have a right to claim.
• Guests who cancel or make changes up to 30 days before the start date of the service will be refunded the amount they paid without stating any reason. For cancellations and changes made between 29 and 15 days before the tour date, 30% of the reservation amount will be deducted; for cancellations made between 15 and 7 days, 50% will be deducted; and for cancellations made 7 days or less before, 100% of the reservation amount will be deducted.
• Guests who purchase the Cancellation, Refund, and Assurance Package can cancel their purchased package tour without stating a reason up to 72 hours before the start date of the tour. After cancellation, the full amount paid for the package tour will be refunded without any deductions, depending on the payment method. The Cancellation, Refund, and Assurance Package do not cover airline tickets.
• Museum cards and entrance fees to archaeological sites are not included in the tour price. All museum entrance fees are to be paid by the guests.
CANCELLATION, REFUND, AND ASSURANCE PACKAGE
The Cancellation, Refund, and Assurance Package allows the guest to cancel and change their purchased package tour up to 72 hours before the start date of the tour without giving any reasons. After cancellation, the amount paid for the package tour will be fully refunded without any deductions according to the payment method. The Cancellation, Refund, and Assurance Package does not cover flights in tours with flights. For this tour, the Cancellation, Refund, and Assurance Package costs 100 TL.
MANDATORY TRAVEL INSURANCE NUMBER 1618
The scope of the Mandatory Travel Insurance Number 1618 covers the failure to provide package tour services due to the agency's bankruptcy or any reason. It is included in the tour price. It does not cover health insurance and treatment costs. Private health insurance is at the guest's expense.
OUR TRANSPORTATION VEHICLES
Our transportation for the tours is classified as per the number of participants as follows. The types of vehicles provided are based on the number of participants in each tour. Our vehicles do not have headphones. In vehicles equipped with TVs, it is recommended to carry an external charger, as charging your phone may reduce its battery life.
Minibuses (up to 19 people): Volkswagen Crafter, Mercedes Sprinter
Midibuses (20-32 people): Otokar Sultan Maxi, Otokar Sultan Mega, Isuzu Novo Lux
Buses (33-54 people): Mercedes Travego/Tourismo, Temsa Safir/Maraton, Neoplan Tourliner/Cityliner, Man Fortuna/Lions, Setra
THE SALDA LAKE PAMUKKALE CESME ALAÇATI TOUR / 1 NIGHT HOTEL ACCOMMODATION TOUR PROGRAM HAS BEEN PREPARED EXCLUSIVELY BY TURDAN TURA. COPYING AND PUBLISHING THIS PROGRAM IS PROHIBITED. ALL RIGHTS BELONG TO TURDAN TURA. (01.01.2021) TURDAN TURA CANNOT BE HELD RESPONSIBLE FOR COPIES OF THE TOUR PROGRAM.
OUR TOUR PROGRAMS HAVE BEEN PREPARED IN ACCORDANCE WITH CONSUMER LAW NO. 6502. THE MOST RECENT ISSUED CIRCULAR INVALIDATES THE PREVIOUS CIRCULAR.