Need to Know
- Our tour program is organized with a minimum participation requirement of 20 people. In case sufficient participation is not achieved, the agency will notify you of the cancellation no later than 21 days before the tour departure. Tours canceled due to insufficient participation will be communicated to you through your agency.
- In cases where only category information is provided in the tour program without specifying names and/or where there are options for the same destination, the hotels will be informed by your agency 48 hours before the tour departure.
- During fairs, congresses, concerts, events, sports tournaments, etc., hotels may be located at a distance greater than the specified kilometers or in a different city. In such cases, your agency will notify you 48 hours before the tour departure.
- The panoramic city tours included in the tour package are organized for the general introduction of cities and are conducted as panoramic tours with narration from the guide within the vehicle, lasting a maximum of 2-3 hours without including museum or site entrance fees. If the panoramic tours and other tours specified in the program cannot take place due to local authorities not allowing entry, closed roads or weather conditions making it impossible, TURDAN TURA will not be responsible for the inability to carry out these tours. Some tours may be conducted using public transport or on foot where vehicle access is not permitted due to closed roads.
- Triple rooms can be provided depending on hotel availability, and the bed allocated for the 3rd person in these rooms is smaller than standard beds. Triple rooms consist of 1 large bed + 1 extra bed. Since extra beds are composed of folding and couch bed types, the tour participant agrees that they accept the potential congestion and bed type issues in rooms reserved for 3rd persons and/or children. Child discounts are applicable for one child within the appropriate age group staying with two adults. No bed guarantee is provided for children aged 0-2 at hotels.
- The breakfasts included in the tour program are served in accordance with the breakfast culture of the country visited and generally consist of a limited menu referred to as continental breakfast, including butter, jam, bread, tea, or coffee, and may be served in a separate salon designated for groups.
- Tour flights are group tickets, so flight times may change. You can confirm the current flight details from your agency. Current times will be communicated to you by your agency along with the tour information.
- It is necessary to confirm the tour flight times without taking a domestic flight. If the guest has purchased a domestic connection flight independently from a different service provider, in the event of cancellation by the agency or changes in times, they cannot request any refund from the agency. The guest acknowledges in advance any material and moral losses that may arise from the cancellation or change of the tour upon purchasing the tour. TURDAN TURA cannot be held responsible for this situation.
- According to airline rules, if the outbound flight of a purchased round-trip ticket is not used, the return flight will be canceled by the airline.
- Guests not included in the tour package must be present at the tour starting point on time by their own means without any delays. Otherwise, they will have to manage all their transfers themselves.
- TURDAN TURA is not responsible for guests who do not present at the designated airport at the designated times, do not complete check-in and boarding procedures on time, or complete check-in and boarding on time but cannot board the plane. All expenses related to obtaining new round-trip flight tickets and transfers, etc., for guests who miss the flight are their responsibility.
- Participants are responsible for their personal belongings, bags, luggage, passports/ID cards, and TURDAN TURA is not responsible for any forgotten/lost/stolen items. If forgotten items are found, there is no obligation to deliver them to the country and/or the owner, and any expenses incurred during the delivery will be borne by the owner.
- In cases of illness, loss, theft, etc., the guide cannot accompany guests individually due to the necessity of group integrity and continuity.
- It is mandatory to provide correct information regarding the name, date of birth, and passport number appearing on the passport during the purchase of the tour. Flight tickets are issued based on this information. The costs arising from incorrect information leading to ticket cancellations and changes will be charged to you.
- In some airlines, meal and online check-in services may incur additional fees.
- During the tour, seat numbers on the bus cannot be guaranteed.
- The times communicated by our guide during the tours represent the departure times of the vehicle. Our guide, responsible for ensuring equal rights for all guests, will not wait at meeting times and will depart promptly. In the event of a delay, the late guest must make their own arrangements to the next stop.
- The participant agrees to participate in the tours indicated in the program and confirms that they will not disrupt the program, accepting to pay in advance for incurred expenses related to local guides, museum and site entries, city taxes, if applicable, and rental audio systems as previously specified in the tour program. The participant has been fully and accurately informed about this matter.
- Extra tours are organized by the local agency we serve on the condition of a minimum participation of 20 people. If sufficient numbers are not reached, the excursions cannot be conducted, or extra excursion prices, content, and the vehicles used may vary according to the number of participants. Additionally, the days and times of the tours may be changed by the guide according to the operating hours of the museums and sites at the destination and weather conditions. Different guides may accompany guests during extra tours.
- In classic packages where extra tours are not included, participation in extra tours is optional for the participant. Guests who do not wish to participate in the extra tours organized during the tour agree to wait at a suitable rest facility along the way. These guests will be dropped off at the rest facility before the start of the extra tour and picked up from the location where they were left after the tour is completed.
- For programs that include extra tours, the entrance fees to museums and sites are mandatory to be paid.
- TURDAN TURA acts as an intermediary between the passenger and the airline and is subject to the Hague Protocol of 28.09.1955. There is a risk of delays in scheduled and charter flights, or flight times may change before the existing tour and flight. TURDAN TURA is obliged to notify these changes as soon as possible. Our passengers have purchased the tour knowing and accepting that flight details may change.
VISA
- There is no visa requirement for Turkish Republic citizens. It is sufficient to have a passport valid for at least 6 months from the date of travel completion for visa applications.
- Guests traveling with a Turkish green passport must renew their passports if the issue date of their passports is older than 10 years (extensions are not accepted). Otherwise, they may be denied entry into the country they are going to and/or their flights may not be operated by the airline company. In such a case, the responsibility lies with the passenger.
- Passport control has the authority to refuse entry into the country. TURDAN TURA is not responsible for this situation, and the responsibility lies with the passenger.
- To avoid potential issues with the customs police at the border of the country to be visited due to torn, damaged, wet, and/or similarly harmed passports, it is necessary to renew such passports, and if the country applying a visa for Turkish citizens, the relevant visa must be on the new passport. Otherwise, the responsibility lies with the passenger.
- Guests under 18 years old who are traveling alone or with only one parent may be asked for a joint consent document from their parents by the police officer upon entering and exiting the country, so we recommend sensitivity on this matter from guests under 18 and their parents.