Need to Know
• The duration of the tour is 5 nights and 6 days, including the day of departure and return, with 3 nights of hotel accommodation. The journey lasts for 2 nights.
• In our tour, guiding, transportation, accommodation, and sightseeing activities are packaged together and cannot be considered separately. Unused transportation, accommodation, guiding, sightseeing rights, etc., cannot be refunded.
• Discounts for children applied in tour packages are valid for one child next to two adults. Children aged 0-6 may not be provided with separate beds in hotel accommodations.
• In hotel accommodations, the third guest in triple rooms usually stays on an extra bed.
• The hotels listed in the program are preferred accommodation facilities for each tour. The area and hotels for accommodation may change based on occupancy, provided that the hotel standards remain the same. Hotel names will be communicated if requested, 48 hours before the tour's departure based on availability.
• The rooms at the accommodation hotels are determined by the hotel. There is no selection between rooms.
• Our rest stops may change due to extraordinary circumstances such as congestion, renovations, etc., while the location and service standards remain the same.
• The timing of the program (the order of the sightseeing points during the day or between days) may be changed by the guide if deemed necessary, due to weather conditions, road conditions, density at the visited places, etc.
• Our tour is not responsible for the places that could not be visited as stated in the tour program due to extraordinary circumstances (weather, road, congestion at visited places, etc.) or if guests do not follow the timings given by our guide during the tour. In such cases, the guest does not have the right to claim.
• A tiered pricing system is applied in all our tours. As the number of reservations in the tour package increases and the date approaches, the tour prices may gradually increase. We reserve the right to increase prices from tour to tour. In this case, price fixing cannot be done without receiving a prepayment.
• A seat number cannot be guaranteed during reservation. There is no guarantee for notes entered into the reservation. Special seat selections like front or back are not available.
• The seating arrangement within the vehicle is arranged by the operation based on the order of reservation. In case of disputes regarding seat allocation, refunds are not possible. All seats in our vehicles are of the same standard.
• Extra excursions like night tours listed in the tour program will occur based on the number of participants and available staff. Extra tours along the route will be conducted even if not all guests participate. Guests not participating in the extra tours will be directed by our guide to rest areas or town centers. Guests who do not participate in extra tours have accepted to wait at rest stops upon joining the tour.
• If an extra tour does not take place for any reason, the guest does not have any right to claim. Our company is not responsible in this case.
• Extra tour prices may vary according to periods. In such cases, the date the guest purchased the tour is not considered; the price at the time of the tour date is valid. The guest accepts this by purchasing the tour.
• Turdan Tura is not responsible for any material damages that may be caused by guests in all services provided by transportation vehicles, hotels, dining areas, and suppliers. Businesses reserve the right to demand reimbursement for material damages caused by guests.
• In cases where underage children (under 18 years) are participating without one or both parents, it is mandatory to have a consent form required for participation with them during travel.
• Guests participating in the tour are required to carry reports related to health issues, pregnancy, or any medications they are continuously using.
• Delays may occur due to traffic, accidents, etc., at the hours determined for departure points.
• Information regarding the estimated arrival times at the end of the tour is approximate, and Turdan Tura is not responsible for delays arising from extraordinary circumstances.
• Our guests will be dropped off at the opposite side of the stops we picked them up from at the end of the tour. Please do not insist with the vehicle staff to be dropped off at a different point.
• As per traffic regulations, all our guests must wear seatbelts during their travels, and Turdan Tura is not responsible in the case of any violations.
• The responsibility for all personal belongings in the vehicle rests with the guest at rest stops, etc.
• Since the first day's sightseeing starts before checking into the hotel, please prepare the items you need to have with you separately.
• Due to the program's intensity, it may not always be possible to find ATMs, currency exchange offices, etc., so it is advisable to be prepared.
• Long distances may be covered within the programs. Necessary information will be provided by the tour guide on the vehicle.
• Lunches consist of economical menus unique to the region. For lunch and dinner, tables grouped based on regional density will be used.
• The starting and ending routes of our tours are determined based on regional density. Before the tour starts, our guests can learn the confirmed starting and ending routes two days in advance if they wish.
• In situations where the agency cannot reach the required number of participants for the tour, the guest will be informed, and according to the guest's preference, the tour may be postponed to the next date or canceled. Alternatively, ticketing may be arranged for the nearest departure point, allowing the guest to participate in the tour. In such cases, the agency is obliged to inform the guest three (3) days in advance via phone, SMS, or email. The guest does not have the right to claim in this situation.
• For cancellations and changes made by the guest up to 30 days before the service's start date without a reason, the paid amount will be refunded to the guest. For cancellations and changes made between 29 to 15 days before the tour date, 30% of the reservation fee will be deducted; between 15 to 7 days, 50% will be deducted; and for cancellations and changes made 7 days or less before, 100% of the reservation fee will be deducted.
• Guests who have purchased the Cancellation, Refund, and Assurance Package can cancel the purchased package tour without specifying a reason until 72 hours before the start date of the tour. After cancellation, the full payment made for the package tour will be refunded without any deduction based on the payment method. The Cancellation, Refund, and Assurance Package does not cover flight tickets. Guests wishing to purchase this package can add it during reservation.
• Museum Cards and entry fees to museums are not included in the tour fee. All museum entrance fees are to be paid by the guests.
CANCELLATION, REFUND, AND ASSURANCE PACKAGE
The Cancellation, Refund, and Assurance Package allows the guest to cancel and change the purchased package tour without providing any reason until 72 hours before the start date of the tour. After cancellation, the total payment made for the package tour will be refunded without any deduction, according to the payment method. The Cancellation, Refund, and Assurance Package does not cover flight transportation in tour packages. Guests willing to purchase this package can add it to their reservations during the booking process.
MANDATORY TRAVEL INSURANCE NO. 1618
The coverage of Mandatory Travel Insurance No. 1618 includes the agency's bankruptcy or the failure to provide packaged tour services for any reason. It is included in the tour fee. It does not cover health insurance and does not cover treatment costs. Private health insurance expenses are the responsibility of the guest.
OUR TRANSPORTATION VEHICLES
Our transportation is classified according to the number of participants in the tours. The following vehicle types are provided depending on the number of people in each tour. Our vehicles do not have headphones. In vehicles equipped with TVs, it is suggested to carry an external charger since charging your phone can shorten its battery life.
Minibuses (up to 19 people): Volkswagen Crafter, Mercedes Sprinter
Midibuses (20-32 people): Otokar Sultan Maxi, Otokar Sultan Mega, Isuzu Novo Lux
Buses (33-54 people): Mercedes Travego/Tourismo, Temsa Safir/Maraton, Neoplan Tourliner/Cityliner, Man Fortuna/Lions, Setra
THE CLASSIC GAP TOUR / 3-NIGHT HOTEL ACCOMMODATION TOUR PROGRAM HAS BEEN PREPARED EXCLUSIVELY BY TURDAN TURA. COPYING AND PUBLISHING OF THE PROGRAM IS PROHIBITED. ALL RIGHTS RESERVED TO TURDAN TURA.
TURDAN TURA CANNOT BE HELD RESPONSIBLE FOR COPIES OF THE TOUR PROGRAM CREATED.
OUR TOUR PROGRAMS ARE PREPARED IN ACCORDANCE WITH THE CONSUMER LAW NO. 6502. THE LAST PUBLISHED CIRCULAR INVALIDATES THE PREVIOUS CIRCULAR.