Not included
• Breakfast on the first day as stated in the program
• Dinner on the last day as stated in the program
• Beverages consumed during all meals
• Lunch meals
• All extra organized activities as stated
• All personal expenses
• Museum and archaeological site entrance fees (Applicable for municipal and private enterprises.)
• Museum Card (Valid for museums under the Ministry of Culture and Tourism.)
Extra Tours and Activities
• Şanlıurfa Folk Night Dinner Included 1400₺
• Mount Nemrut Tour 700₺
• Halfeti Boat Tour 350₺
• Hasankeyf Boat Tour 300₺
• Mardin Night Tour 350₺
• Mardin Reyhani Night (Without Dinner Fixed Menu) 1800₺
• Mardin Reyhani Night (With Dinner Fixed Menu) 2500₺
**Extra tour prices may vary according to periods. The indicated prices are the current rates at the time of reservation. TURDAN TURA is not responsible for any price changes that may occur before or on the tour date.
Need to Know
• The duration of the tour is 5 nights, including the day of movement and return, and it includes 5 nights of hotel accommodation.
• In our tour, guidance, transportation, accommodation, and sightseeing are in a package and cannot be considered separately. Unused transportation, accommodation, guidance, sightseeing rights, etc. cannot be refunded.
• Child discounts applied in tour packages are only valid for one child accompanying two adults. In hotels, children aged 0-6 may not be provided with a separate bed.
• In hotel accommodations, the 3rd guest in triple rooms usually stays in an extra bed.
• The hotels listed in the program are TURDAN TURA's priority accommodation facilities. The region and hotels may change according to availability, provided that the hotel standards remain the same, due to density. Hotel names will be communicated to the guest upon request 48 hours before the tour departure, based on availability.
• The rooms in the hotels to be stayed in are determined by the hotel. Selections between rooms cannot be made.
• Our rest stops may change in terms of location and service standards due to unavoidable reasons such as density, renovation, etc., while still maintaining the same standards.
• The program's timing (the order of points to be visited during the day or between days) may be changed by the guide if he/she deems it necessary due to weather conditions, road conditions, density at visited places, etc.
• Our tour is not responsible for places that cannot be visited in the tour program due to unavoidable reasons (weather, road, density at visited places, etc.) or if guests do not adhere to the timings given by our guide during the tour. In such cases, the guest has no claim for rights.
• In our flights with tours, changes to regional airports may be made, provided not to affect the sightseeing points in the tour program. In such a case, the guest will be informed by TURDAN TURA together with the flight tickets. If there is no deficiency related to airport changes in the program, the guest has no claim for rights.
• TURDAN TURA is not responsible for disruptions in the program due to weather conditions or delays caused by the airline in our flight tours. In such cases, the guest has no claim for rights.
• TURDAN TURA is not responsible for changes in the flight schedules made by the airline in our flight tours. The guest will be informed by TURDAN TURA about flight time changes.
• In our flight tours, our guide may meet you at the regional airport. For boarding at the airport, guests must carry out boarding procedures individually. In such cases, TURDAN TURA will inform the guests one day in advance.
• In our flight and bus tours, guests participating in the tour from other provinces can join from the regional airport in a collective manner. In such cases, there may be waiting times at the airport due to flight times.
• All our tours apply a tiered pricing system. As the number of reservations in the package tour increases and the date approaches, the tour prices may gradually increase. TURDAN TURA reserves the right to increase prices. In this case, prices cannot be fixed without advance payment.
• Seat numbers cannot be guaranteed or promised during the reservation process. There is no guarantee for the notes entered in the reservation. Special seat selection such as front or back is not possible.
• The seat arrangement within the vehicle is organized by TURDAN TURA Operation considering the order of reservations. In cases of objections regarding seat arrangements, refunds are not possible. All seats in our vehicles are of the same standard.
• Extra tours such as night tours in the program depend on the number of participants and the conditions of available personnel. Extra tours to be conducted on the way will be realized even if all guests do not participate. Guests who do not participate in extra tours will be directed by our guide to rest areas or city centers. Guests who do not participate in extra tours have joined the tour by accepting to wait at the rest area.
• If any extra tour does not take place for any reason, the guest has no claim for rights. TURDAN TURA has no responsibility in this case.
• Extra tour prices may vary depending on periods. In this case, the date the guest purchased the tour is not considered, but the date the tour starts will be taken into account. The extra tour price valid in the period of the tour will apply. The guest has accepted this when purchasing the tour.
• TURDAN TURA is not responsible for any material damages that may arise from services provided by transportation vehicles, hotels, food and beverage areas, and suppliers. Businesses have the right to demand compensation for material damages caused by guests.
• In cases where children under 18 years of age, who are not legally recognized as adults, do not participate with either or both parents, a consent form is required to be kept with the individuals during the trip.
• Guests participating in the tour must carry reports regarding health problems, pregnancy status, and medication they continuously use during the tour.
• Delays may occur due to traffic, accidents, etc., during the designated times for departure points.
• Information about the estimated arrival times at the end of the tour are tentative, and TURDAN TURA is not responsible for delays that may occur due to unavoidable reasons.
• Guests will be dropped off at locations on the opposite side of the last stop of the tour. Please do not insist on getting off at a different point.
• According to traffic law, all passengers in the vehicle are required to wear seat belts throughout the journey, and TURDAN TURA is not responsible for matters arising from non-compliance.
• All personal belongings inside the vehicle are the responsibility of the guest at rest stops.
• Since the sightseeing will start on the first day before entering the hotel, please prepare items you need to have separately.
• Due to the intensity of the program, it may not always be possible to find ATMs, currency exchange offices, etc., so it is advisable to be prepared.
• Long distances may be covered in the scheduled programs. Necessary information will be provided by the tour guide during the vehicle.
• Lunches consist of regionally special economical menus. Tables separated into groups will be used for lunch and dinner depending on regional density.
• The starting and ending routes of our tours are determined based on regional density. Guests can inquire about the confirmed starting and ending points of the tour two days before it starts if they wish.
• In cases where the tour does not reach the sufficient number of guests, the agency is obliged to inform the guest, and the guest can choose to postpone the tour to the next date or cancel it. Alternatively, ticketing may be made for the closest departure point to ensure the guest's participation in the tour. In such cases, the agency is obligated to inform the guest three (3) days in advance via phone, SMS, or email. The guest has no claim for rights in this situation.
• The guest can cancel and make changes to their reservation without giving a reason up to 30 days prior to the service start date, and the payment made will be refunded. In case of cancellations and changes made between 29 and 15 days before the tour date, a deduction of 30% of the reservation fee will be applied; between 15-7 days, a deduction of 50% will be applied; and for cancellations and changes made in 7 days or less before the tour date, 100% of the reservation fee will be deducted.
• Guests who purchase the Cancellation, Refund, and Insurance Package can cancel the purchased package tour without stating a reason up to 72 hours before the tour start date. After cancellation, the total amount of the package tour fee paid will be refunded without any deduction according to the payment method. The Cancellation, Refund, and Insurance Package does not cover flight tickets. Guests who wish to purchase this package can add it to their reservations during the booking process.
• Museum Cards and entrance fees for museums or sites are not included in the tour price. All museum entrance fees are to be paid by the guests.
**CANCELLATION, REFUND, AND INSURANCE PACKAGE**
The Cancellation, Refund, and Insurance Package allows the guest to cancel the purchased package tour without stating any reason up to 72 hours before the tour start date. After cancellation, the total amount paid for the package tour will be refunded without any deduction, according to the payment method. The Cancellation, Refund, and Insurance Package does not cover air travel. Guests wishing to purchase this package can include it as an additional purchase during the reservation process.
**MANDATORY TRAVEL INSURANCE NO. 1618**
The scope of the Mandatory Travel Insurance No. 1618 covers the insolvency of the agency or any reason for the package tour service not being provided. It is included in the tour fee. It is not a health insurance and does not cover treatment costs. Private health insurance is at the expense of the guest.
**OUR TRANSPORTATION VEHICLES**
Transportation in our tours is categorized according to the number of participants. The types of vehicles provided are based on the number of participants in each tour. Our vehicles do not have headsets. In vehicles with TV units, it is advisable to carry an external charger, as charging your phone may reduce its battery life.
Minibuses (up to 19 persons): Volkswagen Crafter, Mercedes Sprinter
Midibuses (20-32 persons): Otokar Sultan Maxi, Otokar Sultan Mega, Isuzu Novo Lux
Buses (33-54 persons): Mercedes Travego/Tourismo, Temsa Safir/Maraton, Neoplan Tourliner/Cityliner, Man Fortuna/Lions, Setra
THE FLIGHT GAP TOUR / 5-NIGHT HOTEL ACCOMMODATION TOUR PROGRAM HAS BEEN ORIGINALLY PREPARED BY TURDAN TURA. COPYING AND PUBLISHING THE PROGRAM IS PROHIBITED. ALL RIGHTS BELONG TO TURDAN TURA.
TURDAN TURA IS NOT RESPONSIBLE FOR THE COPIES OF THE TOUR PROGRAM THAT HAVE BEEN CREATED.
OUR TOUR PROGRAMS ARE PREPARED IN ACCORDANCE WITH THE CONSUMER LAW NO. 6502. THE LATEST PUBLISHED CIRCULAR INVALIDATES THE PREVIOUS CIRCULAR.