Tour Detail
Tour Detail
What to know
-General Terms are an integral part of the tour program and cannot be considered independently of the tour program.
-In case there is insufficient participation for the trip, Turdan Tura can cancel the tour up to 21 days prior to the tour departure date. In such a case, cancellation information will be communicated to the guest, and the full tour fee will be refunded to the guest. In the case of refunds for additional services purchased outside the tour; if the domestic flight connections purchased from Turdan Tura are also refunded to the guest, visa services, travel health insurance cannot be refunded if a visa application has been made using the insurance, as these services are considered to have been used; if no visa application has been made, the visa and travel health insurance will also be canceled, and the fee will be refunded. If the guest has purchased the domestic flight connection from an independent provider different from Turdan Tura, in the event of cancellation of the trip by Turdan Tura, the guest cannot request any fee refund from Turdan Tura. The guest acknowledges in advance the financial and moral losses that may arise due to the cancellation of the tour, and Turdan Tura cannot be held responsible.
-In the event that there is insufficient participation for the trip, Turdan Tura reserves the right to show goodwill by not canceling the tour. In this case, since the tour will be provided individually for the guest, the included guiding service in the package will only cover the round-trip airport transfers abroad.
Cancellation and Change
-Our guests have the right to cancel without penalty by notifying Turdan Tura in writing up to 30 days before the tour departure date, except for air tickets that have been paid for and/or committed to by Turdan Tura. In case of less than 31 days remaining until the start date of the trip, a penalty equal to 50% of the remaining tour fee from the airfare will be incurred, and in case of 15 days or less remaining until the start date of the trip, the full tour fee will be forfeited as a penalty for cancellation. In case of a cancellation request, since the refund conditions of additional services such as domestic flight connections, visa services, and travel health insurance may vary based on the cancellation request period, it is necessary to inquire in advance regarding their refund. Turdan Tura cannot make any commitments regarding the cancellation refunds of additional services.
Guiding Services and Extra Tours
-The days and hours of the tours indicated in the program may be changed by the guide depending on the open/closed status of museums and historical sites at the places to be visited and the weather conditions. Different guides may accompany our guests during the tours.
-Panoramic city tours included in the tour package are conducted for the general introduction of cities and are done panoramically from within the vehicle, not including museum or historical site entries, lasting no longer than 2-3 hours. Panoramic tours are not the responsibility of Turdan Tura in case local authorities do not permit visits due to various circumstances such as roads being closed or made inaccessible due to any events, or if the tours cannot be conducted due to weather conditions. Some tours can be conducted using public transportation or on foot in locations where road access is restricted or not allowed by vehicle.
-Our guide may change the days of city tours and/or additional tours based on the number of participants and the status of the museum or historical sites being closed, and this also applies to changes in flight times.
-Regarding tours to be conducted by Speed Boats, guests should be cautious about heavy meals and excessive drinking of water just before boarding the boat. Guests with complaints related to the stomach, back, neck, or pregnant guests are required to inform their guides of their conditions.
-There will be no refunds if guests do not participate in the services included in the price section, such as tours or meal services.
Flights Information
-Turdan Tura acts as an intermediary between the airline and passengers, and in case of any disputes, the relevant provisions of Turkish legislation, as well as the Hague Protocol and the Warsaw Convention, shall apply.
-There may be delays or changes in flight times for scheduled and charter flights. Turdan Tura is obligated to inform the passengers of these changes as soon as possible. The passenger has accepted the risk of flight time changes/cancellations by purchasing the trip.
-Children aged 0-2 only pay the airport tax fee.
-According to the rules of the airlines; if the outbound flight of round-trip tickets is not used, the return flight is canceled by the airline.
-Check-in and boarding procedures for those participating in tours with flights are personal responsibilities, and these processes must be carried out by the guest at the airports, at the relevant airline counters or online through the airline's website before the flight.
-Last-minute delays and gate changes during flights are announced verbally at the airports and displayed on the information boards. This information must be followed personally by the guests.
-For guests who are not present at the specified airport at the specified times in accordance with the airline's rules, do not carry out check-in and boarding procedures on time, or have done them but do not board the plane, Malitur cannot be held responsible for their inability to catch the flight. All expenses arising from obtaining new round-trip flight tickets and transfers in the destination area for guests who miss their flights are their own responsibility.
-The general baggage allowance for flights departing from Turkey is 20 kg. This weight may vary depending on the airline and the destination country. If there are domestic flights in the destination country, this baggage allowance may drop to 15 kg. Excess baggage weight/price rules are determined by the airlines and are not the responsibility of Turdan Tura.
-For our guests who wish to upgrade their ticket using miles (to business or first class); upgrade processes can be carried out depending on the availability of the airline (please check with your airline membership). No guarantee of mileage availability is provided. Check if the tickets for the program are eligible for upgrade.
-Meals and online check-in services on some airlines may incur an extra charge.
Other Matters
-Turdan Tura will not accept responsibility for any changes or cancellations made by the guest directly contacting the hotel. In this case, the cancellation conditions of Turdan Tura will apply.
-In cases where hotels are listed only by category information without specifying hotel names in the tour program and/or options are offered for the same destination, the hotel(s) will be informed to the guest by Turdan Tura 48 hours before the travel departure date.
-During special periods such as fairs, congresses, concerts, events, sports tournaments, etc., hotels may be used more than the indicated locations or distances. In such cases, Turdan Tura will inform 15 days prior to the departure date of the tour.
-When registering for the purchased tour; the guest's name as it appears on the passport, date of birth, and passport number must be entered correctly into the system. Airline tickets will be issued based on this information. Penalty fees due to incorrect information resulting in ticket cancellations or changes will be charged to the guests.
-In order to use your mobile phones abroad, please check with the company that your line is with whether your phone is activated for international use before leaving Turkey.
-Check-in time at the hotel is 15:00, and check-out time is 12:00.
-Requests regarding the room (high floor, close to common areas, smoking/non-smoking, bed type) will be communicated to the hotel by Turdan Tura. Efforts will be made to ensure that the booked rooms are in accordance with the preferences of the guests based on the hotel's availability. The fulfillment of these requests is subject to the availability at the time of check-in and cannot be guaranteed by Turdan Tura.
-The breakfasts offered at hotels differ from the rich traditional Turkish breakfast. It is generally served with limited options consisting of butter, jam, bread, tea, or coffee, and may be served in a separate hall assigned to the group.
-In some cases, a double room may have a double bed instead of two single beds. Most European hotels offer rooms with two beds that can be combined if necessary.
-The child and extra bed policy may vary according to each hotel's room types.
-Any extra bed and baby crib are provided upon request and must be approved by the hotel based on availability.
-The capacity of extra beds or baby cribs in the room is a maximum of 1 unit.
-In triple rooms, there is an extra bed application, and the bed allocated to the 3rd person in these types of rooms is smaller than standard beds. Triple rooms consist of 1 large bed + 1 extra bed. Extra beds are made up of pull-out convertible beds or what is referred to as coach beds. Guests acknowledge that they accept the potential crowding and bed type that may arise due to extra beds added to the standard room in triple room and/or bookings with children.
-If the number of adults and accompanying children, as well as their ages, is misrepresented during hotel bookings, the relevant hotels may charge an additional fee. In such a case, the responsibility lies with the guest who made the incorrect declaration. Hotels may request identification to determine ages for children.
-In reservations with 2 adults + 1 child, there may not be a separate bed for the child. Child rates are valid only if the child is staying with two adults. Child discounts apply only to "one child" fitting the age group accompanying two adults.
-Daily exchange rates are reflected in TL prices. The rates applicable at the time of payment are valid. Any additional requests and some extra services (minibar, ironing, etc.) you receive at the hotel may be subject to an additional charge determined by the hotel during your stay. These costs are not included in the price at the time of purchase and must be paid directly to the hotel during your stay.
-Some countries have different applications regarding city, tourism, or local taxes. All city, tourism, or other taxes applied in this way will be collected from the guest by the hotel at the time of entry or departure.
-The travel distances provided in programs are based on maps. Travel times may be extended due to traffic, weather conditions, geographical location of the visited country, roadworks, and conditions.
-Turdan Tura may change the order of cities in the program and the main airline to be flown if deemed necessary or in case of compulsory situations without altering the content of the program.
-Each participant in the tour is responsible for their personal belongings, bags, suitcases, passports/identities, and Turdan Tura cannot be held responsible for any forgotten/lost/stolen belongings. In case of forgotten items being found, costs incurred in delivering these items to the country and/or the person will be borne by the item owner.
-Participants in the tour are required to carry their travel health insurance policies and any health-related medications and documents with them.
-For possible extra expenses, hotels may request a photo ID/passport and a credit card or cash deposit at check-in; the deposit requested at check-out is a transaction between the hotel and the guest, and there is no intervention from Turdan Tura.
Visa and Passport
-There is no visa requirement for Turkish citizens.
-Guests must ensure that their passports are valid for at least 6 months beyond the travel end date.
-In order to have entry-exit stamps on your passport at customs crossings/borders, your passport must have at least 2 blank pages.
-Being exempt from visa requirements for entry into the countries on this tour does not mean that you will be allowed to enter/exit the country; border police have the authority to deny you entry or exit from the country, and Turdan Tura is not responsible for this situation; the responsibility lies with the passenger.
-Guests who are not Turkish citizens or have dual citizenship and will participate in the tour using a passport from another country must personally consult the relevant consulates about the visa procedures applied by the country they will be traveling to; otherwise, Turdan Tura will not be responsible for the results.
-In order to avoid problems at the border with customs police due to torn, worn, wet, and/or similarly damaged passports, passports must be renewed. Otherwise, the responsibility lies with the passenger.
-Guests under 18 years of age traveling alone or with only one parent should be aware that they may be asked for a document showing both parents' consent at border crossings, so it is recommended that minors and their parents pay attention to this matter.
What's Included
Not Included
-International exit fee (150 TL)
-International Special Travel Health Insurance (20 Euros)
-Personal expenses
-Extra Tours
-Lunch and Dinner
Languages on tour