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Tour Detail
• The duration of the tour is 5 Nights 6 Days, including the movement and return day, and includes 4 nights of hotel accommodation. 1 night is spent traveling.
• In our tour, guiding, transportation, accommodation, and sightseeing are packaged together and cannot be considered separately. Unused rights such as transportation, accommodation, guiding, sightseeing, etc. cannot be refunded.
• Child discounts applied in tour packages are valid for one child accompanying two adults. Separate beds may not be provided for children aged 0-6 in hotel accommodations.
• In hotel accommodations, the 3rd guest in triple rooms usually accommodates in an extra bed.
• The hotels specified in the program are the preferred accommodation facilities for each tour. The region and hotels may change based on availability, provided that the hotel standards remain the same. Hotel names will be communicated upon request 48 hours before the tour departure, subject to availability.
• Rooms in contracted hotels are determined by the hotel. Guests cannot choose between rooms.
• Break points may change in terms of location and service standards due to circumstances such as density, renovation, etc., provided that the same standards are maintained.
• In the program timeline (the order of points to visit during the day or between days), the guide may make changes if deemed necessary due to conditions such as weather, road conditions, or crowding at visited places.
• Our tour is not responsible for places not visited due to force majeure (weather, road, crowding at visited places, etc.) or if guests do not comply with the timings provided by our guide during the tour. In such a case, guests have no right to claim.
• A tiered pricing system applies in all our tours. As the number of reservations within the package tour increases and the date approaches, the tour prices may also increase gradually. 'Turdan tura' reserves the right to increase prices. In this case, price fixation cannot be made without an advance payment.
• It is absolutely not possible to guarantee a seat number at the time of reservation. There is no guarantee for the notes entered in the reservation. Special seat selection such as front or back is not permitted.
• The seat arrangement inside the vehicle is arranged by the operation based on the order of reservations. In cases of objection regarding seat placement, a refund of payment is not possible. All seats in our vehicles have the same standards.
• Extra tours such as night tours, which are included in the tour program, will be conducted based on the number of participants and the conditions of available staff. Extra tours planned on the way will still be conducted regardless of the participation of all guests. Guests not participating in extra tours will be directed by our guide to resting areas or city centers. Guests who do not participate in extra tours have agreed to wait at the break point.
• If any extra tour does not occur for any reason, the guest has no right to claim. 'Turdan tura' has no liability in this regard.
• The prices of extra tours may vary depending on the periods. In such cases, the date when the guest purchased the tour is not considered; instead, the date of the tour departure is taken into account. The price of the extra tour in the period of the trip will be valid. Guests have accepted this condition when purchasing the tour.
• 'Turdan tura' is not responsible for any material damages caused by guests to the services provided by transportation vehicles, hotels, dining areas, and suppliers. Businesses have the right to demand payment for material damages caused by guests.
• In cases where children under 18, who are not considered adults, are not accompanied by either or both parents, a notarized authorization letter must be kept with the individuals during the travel.
• Guests participating in the tour must carry reports regarding health issues, pregnancy, and medications they continuously use.
• Delays may occur due to traffic, accidents, etc., at the designated departure times.
• Information regarding the arrival times at the end of the tour is approximate, and 'Turdan tura' is not responsible for delays arising from force majeure.
• Guests will be dropped off at the opposite direction of the stops we took them to at the end of the tour. Please do not insist on being dropped off at a different location from the vehicle staff.
• According to the traffic law, all guests in the vehicle are required to wear seat belts throughout the journey; otherwise, 'Turdan tura' is not responsible for the situations that arise.
• All personal belongings in the vehicle are the responsibility of the guest at break places, etc.
• Since the first day's sightseeing will begin before checking into the hotel, please prepare your essential items separately.
• Due to the program's intensity, it may not always be possible to find ATMs, currency exchange offices, etc., so it is advisable to be prepared in advance.
• Long distances may be covered during the program. Necessary information will be provided by the tour guide inside the vehicle.
• Lunches will feature economical menus unique to the region. Due to regional density, tables will be divided into groups for lunch and dinner.
• The start and finish route of our tours are determined based on regional density. Guests can inquire about the confirmed start and finish of the route two days before the tour starts if they wish.
• If the tour does not reach the required number, the agency is obliged to inform the guest, and according to the guest's request, the tour may be postponed to the next date or canceled. Alternatively, ticketing can be arranged for the nearest departure point to allow the guest to join the tour. In such a case, the agency is obliged to inform the guest three (3) days in advance via phone call, SMS, or email. The guest has no right to claim under such circumstances.
• Guests who cancel or change their reservation without providing a reason up to 30 days before the start date of the service will have their payment refunded. For cancellations and changes made between 29 to 15 days before the tour date, 30% of the reservation fee will be deducted; cancellations and changes made between 15 to 7 days before will incur a deduction of 50% of the reservation fee; and for cancellations and changes made 7 days or less before, 100% of the reservation fee will be deducted.
• Guests who purchase the Cancellation, Refund, and Assurance Package can cancel their purchased package tour without providing a reason, up to 72 hours before the start date of the tour. The full amount of the package tour fee paid will be refunded without deductions. The Cancellation, Refund, and Assurance Package does not cover flight tickets. Guests wishing to purchase this package can add it to their reservations during the booking process.
• Museum Cards and entrance fees for museum sites are not included in the tour price. All museum entrance fees are to be paid by the guests.
**INFORMATION ABOUT BATUM**
According to the agreement made between Turkey and Georgia, Turkish citizens can pass into Batum with their identity card containing their Turkish ID number. Entry is not allowed with identification cards other than ID cards (such as driver’s licenses, corporate IDs, etc.). Guests under 18 traveling without one or both parents must obtain a notarized authorization letter to enter Batum. It is mandatory for all identities, including babies and children, to have a photo. The identification cards must not be worn out and must not be older than 10 years.
As of September 1, 2020, entry into Batum with old identity cards is not permitted.
It is mandatory for guests to carry their Turkish ID card. The overseas exit fee of 710₺ is to be paid by the guest.
'Turdan tura' is not responsible for issues that arise at the Georgian border due to deformation in ID cards.
Foreign guests who entered Turkey with a passport must have multiple entry visas to return from Georgia.
Furthermore, access to Georgia will be provided based on the visa protocol of countries that passports or identity cards belong to.
Citizens of the Turkish Republic of Northern Cyprus (TRNC) can enter Turkey using their TRNC identity cards and can also enter Georgia with their T.C. identity cards. TRNC citizens entering Turkey with an EU passport must also acquire multiple entry visas to return to Turkey.
**CANCELLATION, REFUND, AND ASSURANCE PACKAGE**
The Cancellation, Refund, and Assurance Package allows guests to cancel or make changes to the purchased package tour up to 72 hours before the tour start date without specifying a reason. After cancellation, the entire amount paid for the package tour will be refunded without any deductions, based on the payment method. The Cancellation, Refund, and Assurance Package does not cover flights in packages. Guests wishing to purchase this package can do so by adding it to their reservations during the booking process.
**COMPULSORY TRAVEL INSURANCE NO. 1618**
The coverage of Compulsory Travel Insurance No. 1618 includes situations such as the agency's bankruptcy or failure to provide package tour services for any reason. It is included in the tour price. It does not cover health insurance or treatment costs. Private health insurance is the responsibility of the guest.
**OUR TRANSPORTATION VEHICLES**
Our transportation options are classified as follows based on the number of participants in our tours. The vehicle types provided will depend on the number of people participating in each tour. Please note that our vehicles do not have headphones. For vehicles equipped with TVs, we recommend bringing an external charger since using your phone to charge it may shorten your battery life.
Minibuses (up to 19 people): Volkswagen Crafter, Mercedes Sprinter
Midibuses (20-32 people): Otokar Sultan Maxi, Otokar Sultan Mega, Isuzu Novo Lux
Buses (33-54 people): Mercedes Travego/Tourismo, Temsa Safir/Maraton, Neoplan Tourliner/Cityliner, Man Fortuna/Lions, Setra
THE BLACK SEA PLATEAUS AND BATUM TOUR / 4 NIGHT HOTEL ACCOMMODATION TOUR PROGRAM HAS BEEN PREPARED EXCLUSIVELY BY MALITUR. COPYING AND PUBLISHING THE PROGRAM IS PROHIBITED. ALL RIGHTS BELONG TO MALITUR. MALITUR IS NOT RESPONSIBLE FOR COPIES OF THIS TOUR PROGRAM.
OUR TOUR PROGRAMS ARE PREPARED IN ACCORDANCE WITH THE CONSUMER LAW NO. 6502. THE LAST PUBLISHED CIRCULAR INVALIDATES THE PREVIOUS CIRCULAR.
